自动拨号器可以同时向许多客户拨打电话 [英] Automated Dialler to make outbound calls to many customer simultaneously

问题描述

我需要开发一个自动拨号器。这项工作将是从excel / CSV / DataBase获取电话号码并开始拨打不同的客户同时（多线程技术）。一旦连接到客户，然后将该呼叫连接到一个免费的呼叫者并在代理处弹出CRM。我的意思是说。



首先，我假设一个典型的拨号器将有一个语音组件，作为拨号器本身。这将包含用于消费活动的逻辑，如果是预测的算法，以及确定拨号结果的能力（最常见的是如果呼叫的接收者已经回答为人或机器）。第二个组件是代理的接口，当出站呼叫找到人（有时是机器，如果需要）时，它将在屏幕上弹出，以及有关目标客户的相关信息，并提供代理处理的能力通话，输入评论并更改有关客户的数据以供将来的广告系列和报告使用。



拨号器必须足够智能，才能将呼叫转移到空闲代理。



.net中是否有任何API可以帮助我根据上面给出的场景开发此产品？

Hi,

I need to develop an automated dialer.Whose job will be to take phone numbers from the excel/CSV/DataBase and start dialling the different customers simultaneously (multithreading technology).Once got connected to customer then connect that call to one of the caller who is free and pop up the CRM at agent. I mean to say.

Firstly, I am assuming here that a typical dialer will have a voice component, being the dialer itself. This will contain the logic for consuming a campaign, an algorithm if predictive, and the ability to determine a dial result (most often if the recipient of the call has answered as human or machine). The second component is the interface for the agents which will pop up on their screen when an outbound call has found a human (sometimes a machine if desired), along with pertinent information about the target customer and also provide the ability for the agent to dispose of the call, enter comments and change data about the customer for future campaigns and reporting.

Dialer must be intelligent enough to make and transfer the calls to idle agent.

Is there any API is available in .net which can help me to develop this product as per the scenario given above?

推荐答案

你好，



我之前研究过一个对你有用的项目：如何在C＃中开发自动拨号器/预测拨号器 [ ^ ]。

它基于 C＃VoIP库，其中包含用于创建自动拨号器和其他组件的预先编写的组件你提到的功能。

Hello,

I have study a project earlier that can be useful for you: How to develop an autodialer / predictive dialer in C#[^].
It is based on a C# VoIP library that has prewritten components for creating an autodialer and other features that you mentioned.

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