关于会话转移如何工作的问题 [英] Question about how session transfer works

问题描述

我查看了CCF的会话转移功能，我可以看到你在转移会话时如何更新会话转移表，但收件人如何获知这个？

是否每个客户都定期轮询服务器或是否有其他机制。

THanks

Hi,

I looking at the session transfer features of CCF, and I can see how you when you transfer a session, the session transfer table gets updated, but how does the recipient get informed of this?

Does each client poll the server routinely or is there some other mechanism.

THanks

推荐答案

当呼叫/会话转移到新代理时，通常在正在运行的CCF AgentDesktop内创建新会话。在CCF AgentDesktop内创建此非全局会话时，AgentDesktop会查询后端服务以检查此联系人是否有任何已转移的会话。如果存在，则从后端加载上下文和相关信息。

加载所有会话传输相关信息的函数是''GetTransferredSessionInfo ''，这是在'AddSession'方法中调用的 Desktop.cs 文件。

另请参阅 AgentDesktopSession.cs 文件的保存和还原功能。它允许您覆盖存储和检索的内容。

When the call/session is transferred to a new agent, a new session is created as normally inside the running CCF AgentDesktop. When this non global session is created inside CCF AgentDesktop, AgentDesktop queries the backend services to check if there was any transferred session for this contact. If there is, it loads the context and related information from the back-end.

The function that loads all the session transfer related information is ''GetTransferredSessionInfo'' and this is invoked inside the 'AddSession' method of Desktop.cs file.

Also see the Save and Restore functions of the AgentDesktopSession.cs file. it allows you to override what is stored and retrieved.

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