使用SP登录凭据而不是本地计算机凭据打开Office 365 Word文档 [英] Office 365 Word Documents being opened with SP Login Credentials and not local machines credentials
问题描述
您好，
我们目前使用MS SP 2016.我们组织以外的许多用户都使用我们创建的帐户进行协作。
我们遇到了一个问题，用户将使用我们提供的凭据登录网站，但是当他们在文档库中打开文档进行编辑时，这些凭据被传递回MS Word以启动MS Word。这会导致问题，因为
用户已使用他们在设备上登录的帐户获得MS 365许可，而不是我们为访问SharePoint而提供的帐户。
是否有在SP上设置或我们可以阻止将SP凭据传递回打开MS Word的方式，以便MS Word可以使用计算机的登录凭据打开。我们有可能失去我们的客户和这个网站到另一个产品，因为
我们的最终用户不想处理登录到机器，然后进入SP的麻烦，然后当Word打开未经许可时，必须登录至MS 365.
感谢您的任何反馈。
Matt
据我所知，这种情况可能会导致凭据冲突。有时，这可能导致客户端无法打开任何Office文档或获取错误。因此，始终建议您的Office帐户（在客户端中）
与您在SharePoint中用于打开文档的帐户相匹配。
我在答案底部链接的文章中找到了以下步骤。这不太理想，但绝对是微软推荐使用最佳协作功能的最佳方式。
单击Microsoft Office右上角的帐户名称客户申请：
从这里你有三个选项。 "退出"通常是确保干净启动（第一颗星）的良好第一步。您可能还有其他已"保存"的帐户，您可以点击（第二星）切换到。这里的第三个选项是添加另一个帐户，
可能只是为您当前的登录添加另一个地址（第三星）。我从第三个选项中获得了好的和坏的结果，但值得一试。理论上，它会使用具有最高凭据的帐户来尝试打开您的文档。
如果您退出，请务必再次登录。
您也可以通过在客户端导航到File - >来检查您的连接服务。帐户。您应该看到类似这样的内容，您可以通过单击它们右侧的"删除"来删除您担心可能会干扰的任何连接服务。根据您用于登录Microsoft客户端的
帐户，在您不再使用该凭据登录之前，您可能无法删除该服务。
< img alt ="connected services.png"height ="NaN"src ="https://i0.wp.com/sharepointlibrarian.com/wp-content/uploads/2017/03/connected-services.png?resize=382 ％2C192&ssl = 1"width ="382"style ="max-width：100％; display：block">来源： https：// sharepointlibrarian。 COM / 2017/03/08 /编辑功能于字未开文档中-O365 /&NBSP;
Hello,
We are currently on MS SP 2016. Many of our users outside of our organization use the site using accounts created by us for collaboration.
We have run into an issue where a user will login to a site with the credentials we provided but when they open a document in a document library to edit it, those credentials are passed through back to MS Word to launch MS Word. This causes issues since the users have MS 365 licensed with the account that they are logged into on the device, and not the account we provide for accessing SharePoint.
Is there a setting on SP or way that we can prevent the SP credentials for being passed back to open MS Word so MS Word can open with the logged in credentials of the machine. We are at risk of losing our customers and this site to another product since our end users do not want to deal with hassle of logging on to a machine, then into SP, then as Word opens unlicensed, have to login to MS 365.
Thanks for any feedback.
Matt
As far as I know, this kind of a situation could lead to a credential conflict. Sometimes that may result in a client not being able to open any Office document or get errors. For this reason it is always advisable for your Office account (in client) to match the account you’re using in SharePoint to open the document.
I found the below steps in an article I've linked at the bottom of my answer. This is less than ideal but definitely the most recommended way for Microsoft to operate with the best collaboration capabilities.
- Click on your account name in the upper right of your Microsoft Office client application:
- From here you have three options. "Sign Out" is typically a good first step to ensure a clean start (1st star). You may also have other accounts already "saved" you can click on (2nd star) to switch to. The third option here is to add another account, which may just add another address to your current login (3rd star). I’ve had both good and bad outcomes from this third option, but it’s worth a try. In theory, it would use the account with the highest credentials to attempt to open your document.
- If you sign out, be sure to sign in again.
- You might also check your connected services by navigating in your client to File –> Account. You should see something like this where you can remove any connected services you fear may be interfering by clicking "remove" to the right of them. Based on the account you’re using to sign into the Microsoft client, you may not have the option to remove the service until you’re no longer signed in under that credential.
Source: https://sharepointlibrarian.com/2017/03/08/edit-in-word-not-opening-document-in-o365/
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