我的应用程序导致锁定按钮停止工作 [英] My app caused the lock button to stop working

问题描述

大家好，我已经开发了适用于Windows和Windows Phone的通用应用程序，在向公众发布后，它导致手机上的锁定按钮停止运行，就像"The Chive"应用程序发生的那样。在这里阅读：

由The Chive应用程序引起的电源按钮问题

这种情况发生在您运行应用程序之后或有时几次之后。当它发生时，你必须做一个软休息来修复它，有时它可能不会得到修复，你将不得不做一个完整的硬重置。还注意到，当这个错误发生时，
导致Data Sense应用程序停止工作，使其在启动后崩溃，并且设置菜单中的按钮也不显示第二个灰线。这就是应用程序没有被初始化。



我已经在我的Lumia 925和其他几个Lumia 520上测试了这个。 925正在运行最新的Windows Phone 8.1 Update DP，而lumia 520正在运行官方Windows Phone 8.1（不是更新），所有手机都在Cyan上发布固件。

I我还在测试这个问题，但我相信它是由微软发布的'Ad mediator'控件引起的，因为The Chive应用程序是一个像我一样的通用应用程序，它也在显示广告，但我不知道他们正在使用什么控件。

请帮我解决问题。您可能拥有的任何信息都非常有用。此外，我愿意分享部分代码以帮助解决这个问题。



我在美国商店的应用程序链接是：
http://www.windowsphone.com/s?appid=a0b4586e-8893-488d-9dac-77846980d1ec

提前谢谢大家。

***更新***

我已从我的应用中删除了广告调解员，并将其替换为Microsoft Ad控件和广告双工广告控件，但同样的问题仍然存在。此外，我在一个干净的Windows Phone设备上安装了更新版本（Windows Phone 8.1更新只有
库存设置和程序），并且发生了同样的错误。我觉得这更像是一个操作系统错误。

遗憾的是，没有Microsoft员工回复此帖子可能会澄清正在发生的事情以及我们（开发人员）在遇到此类问题时可以做些什么。 / p>

BTW在搜索互联网时我发现了这个错误的其他案例，它发生在The Chive应用程序以及一个名为GOLOTTO的应用程序，因为这个错误从商店撤出。


$
请，任何信息，无论多少都可能真正帮助解决这个奇怪的错误。



谢谢大家。

解决方案

嗨RafaelY ，

我试图让熟悉这个主题的人参与进一步研究这个问题。可能会有一些时间延迟。感谢您的耐心。

感谢您的理解。

最好的问候，

Franklin

Hello everyone, i have developed a universal app for Windows and Windows Phone and after releasing it to the public it caused the lock button on the phone to stop functioning just like what happened with 'The Chive' app. Read here: Power button issues caused by The Chive app

This happens right after you run the app or sometimes after a couple of times. When it happens you have to do a soft-rest to fix it and sometimes it might not get fixed and you will have to do a full hard reset. Also noticed that when this bug happens it causes the Data Sense app to stop working making it crash after starting it and also its button in the settings menu doesn't show the second gray line. It is like that app is not being initialized.

I have tested this on my Lumia 925 and a couple of other Lumia 520s. The 925 is running the latest Windows Phone 8.1 Update DP and the lumia 520 are running official Windows Phone 8.1 (Not the update), Also all phones are on Cyan release of the firmware.

I am still testing this issue but i believe it is caused by the 'Ad mediator' control released by Microsoft because The Chive app is a universal app like mine and it is also displaying ads, however i dont know what control they are using.

Please help me with issue. Any information you might have could be very helpful. Also i am willing to share parts of the code to help solve this.

The link to my app in the US store is: http://www.windowsphone.com/s?appid=a0b4586e-8893-488d-9dac-77846980d1ec

Thank you all in advance.

***UPDATE***
I have removed the ad mediator from my app and replaced it with the Microsoft Ad control and the Ad Duplex ad control but the same problem still happened. Also i installed the updated version on a clean Windows Phone Device (Windows Phone 8.1 Update with only stock settings and programs) and the same bug happened. I feel that this is more of an OS bug.

It is a shame that no Microsoft Employee replied to this thread to maybe clarify what is going on and what we (the developers) can do if we face such issue.

BTW while searching the internet i found other cases for this bug, it happened with The Chive app and also an app called GOLOTTO that was pulled from the store because of this bug.

Please, any information no matter how little it is might actually help solving this weird bug.

Thank you all.

解决方案

Hi RafaelY,

I am trying to involve someone familiar with this topic to further look at this issue. There might be some time delay. Appreciate your patience.

Thank you for your understanding.

Best Regards,
Franklin

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