System.IO.InvalidDataException:解码错误过多:超过2/3的帧存在解码错误！ [英] System.IO.InvalidDataException: Excessive decoding errors: more than 2/3 of the frames had decoding errors!

问题描述

我们正面临错误:

System.IO.InvalidDataException:解码错误过多:超过2/3的帧存在解码错误！

在我们的生产环境中进行编码时某些mp4文件.这些文件的问题是一致的.文件似乎没有损坏 或有任何问题. ffmpeg已在ubuntu上对此进行了验证，它能够毫无问题地解析文件.

on our production environment when encoding certain mp4 files. The issue is consistent for these files. The files do not seem to be corrupted or have any issues. This has been verified by ffmpeg on ubuntu being able to parse the files with no problems.

另一个类似的问题在论坛的结论是上传资产有问题.  https://social.msdn.microsoft.com/Forums/en-US/0e85f92c-7a34-44ae-83c2-80cdf4188ea1/encoding-failure? forum = MediaServices

Another similar issue reported on the forum was concluded to be an issue with the uploading assets. https://social.msdn.microsoft.com/Forums/en-US/0e85f92c-7a34-44ae-83c2-80cdf4188ea1/encoding-failure?forum=MediaServices

我已经验证了大小上载资产的大于原始资产的大小.这可能意味着这些文件是 受相同的上传问题影响.我们正在使用PHP SDK上传文件.

I have verified that the size of the uploaded asset is larger than the size of the original asset. This probably means these files are affected with the same upload issue. We are using the PHP SDK to upload the file.

任何帮助将不胜感激.

谢谢，

Ahmed.

推荐答案

感谢伸出手，艾哈迈德(Ahmed).我们将需要获取有关您失败的职位的更多详细信息，并访问您输入的视频.您可以通过Azure门户打开支持凭单，也可以通过[e-mail]与我们联系.我们需要:

Thanks for reaching out, Ahmed. We will need to get more details on your failed Job(s), and access to your input videos. You can either open a support ticket via the Azure Portal, or reach us via [e-mail]. We'd need:

1. Azure区域名称
2. Azure订阅iD
3. 媒体服务帐户名称
4. 失败的作业的ID
5. 发生错误的大概时间/时间戳/日期
6. 访问输入视频(您可以向我们发送SAS URL到输入资产)

谢谢

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