SSPR-自定义帮助台链接不起作用 [英] SSPR - Customize helpdesk link not working

问题描述

当用户在使用SSPR重置密码时单击联系管理员时，我已将电子邮件定义为我们的支持电子邮件地址，请参见下图.

I defined the email to our support email address when user click on contact the administrator while using SSPR for reset password, please see the image below.

但是，它没有按预期方式工作，当我单击联系管理员时，我收到了发送给全局管理员的电子邮件.我有什么想念的吗?我还将支持电子邮件帐户设置为密码管理员组，但这无济于事.

However, it's not working as expected, when i click on contact administrator, i got email sent to the global administrators. Did I missing anything? I also set the support email account to the password administrator group and it doesn't help.

谢谢.

推荐答案

我相信该用户您尝试检查功能的对象在Azure AD中被分配了一些管理员角色，例如用户管理员，应用程序管理员，全局管理员等.我已经对其进行了测试，但对用户来说效果很好 定义了任何角色.另外，如果未启用SSPR，然后单击联系您的管理员"，则从密码重置门户网站，管理员将收到电子邮件.如果启用了SSPR，并且用户单击链接，然后单击帮助台电子邮件 将填充到您的邮箱中以将其发送出去.请参考自定义Azure AD功能以实现自助服务 密码重置文档.

I believe the user for which you are trying to check the functionality is assigned some administrator's role like User Administrator, Application Administrator, Global Administrator etc. in Azure AD. I have tested it and it works fine for users does not have any roles defined.  Also, If SSPR is not enabled and you click on "Contact your administrator" from the password reset portal then administrators will get emails.  If you SSPR is enabled and users click on the link then helpdesk email will be populated in your mail box to send it out. Please refer to Customize the Azure AD functionality for self-service password reset documentation.

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