B2B远程访问和第三方应用程序身份验证 [英] B2B Remote access and third part app authentication

问题描述

您好-我们希望外部人员能够使用我们的服务台系统处理事件和请求.我们的服务台系统是一个云系统(即刻服务)-我们邀请了具有B2B访问权限的用户，并授予了组 通常会授予内部用户访问系统的权限.我可以在服务中看到它们现在已经具有正确的角色和组.但是我不确定Service-now是否能够正确地对其进行身份验证-如何知道密码

Hi - We've got people from a external organisation who we want to be able to use our service desk system to take incidents and requests. our service desk system is a cloud system (Service-now) - we've invited the users with B2B access, and granted the groups that we'd normally grant to an internal user for access to the system.   I can see in service-now they have the right roles and groups. I'm not sure however that Service-now would be able to authenticate them properly- how will it know what password to use to authenticate them?

推荐答案

由于已在您的租户中将外部用户添加为来宾用户，因此无法在其中配置它们立即服务应用程序端.

Since the external users have been added as Guest Users in your tenant, they can not be provisioned in the Service-Now Application side.

除非在应用程序端上已配置了用户，否则在可以从Azure AD凭据对用户进行身份验证的位置，单点登录将不起作用.

Until the users have been provisioned on the application end, the Single-Sign-On would not work where the users can be authenticated from the Azure AD credentials.

参考:

Ref: Tutorial: Azure AD integration with ServiceNow

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