Azure服务器备份未提取最新的备份点 [英] Azure Server Backup not pulling latest backup points

问题描述

8月24日，星期五，我能够为最近损坏的服务器下载系统状态映像.我现在正在尝试下载从系统备份的卷，但是Azure Server Backup客户端现在看不到最新的 恢复8月15日拍摄的积分.

On Friday, August 24th, I was able to download a system state image for a server that recently became corrupted. I am now trying to download the volumes that were backed up from the system, but the Azure Server Backup client now does not see the most recent restore points that were taken on August 15th. 

登录到Azure门户时，我看到在8/15上所有卷和系统状态都已成功备份.即使我上周于8月15日下载的系统状态还原点也将不再显示在Azure服务器备份客户端中. 与卷备份一样，它仅将7月29日的备份显示为最新备份.

When logging into the Azure portal, I can see that the volumes and system state were all backed up successfully on 8/15. Even the system state restore point I downloaded last week dated August 15th will no longer show up in the Azure Server Backup client. Like the volume backups, it only shows the July 29th back ups as the latest available.

此外，当我尝试下载显示为最新版本的较旧的卷备份时(7月29日)，由于意外错误，该备份反复失败，并要求与Microsoft支持联系.当我联系支持部门时，Microsoft要我订阅. 坦白地说，必须订阅才能获得我已经付费的产品的支持，这真是荒谬.

Furthermore, when I try to download the older volume backup that shows as the latest available (July 29th), it repeatedly fails due to an unexpected error and says to contact Microsoft support. And when I go to contact support, Microsoft wants me to subscribe. Which is honestly ridiculous to have to subscribe to get support on a product I already pay for.

请帮助！

推荐答案

哪个您指的是Azure备份产品MAB(Azure备份代理)/IaaS VM/DPM/MABS(Microsoft Azure备份服务器)?

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