Cloudyn没有显示最近4个月的数据. [英] Cloudyn is not showing the data for the last 4 months.
问题描述
场景:
-实际成本分析报告，只能显示2017年12月至2018年3月的数据.
- The Actual Cost Analysis report, can only show data from Dec 2017 until March 2018.
-客户合同Azure合同信用额(6万美元)于2018年3月结束.
- The customer contract Azure Contract credit (60.K USD) ended on March 2018.
-客户仍在使用Azure，并且在EA门户中显示消费量(2018年4月，2018年5月，2018年6月，2018年7月和2019年8月)
- The customer is still using Azure, and in the EA Portal there is showing the consumption (Apr 2018, May 2018, Jun 2018, Jul 2018 and Aug 2019)
-Cloudyn Azure收集器仍是Azure中所有由Cloudyn标识的订阅的阅读器.
- Cloudyn Azure Collector is still as Reader in the Azure all subscriptions that were identified by Cloudyn.
-在Cloudyn的Azure Cost Management-帐户管理中，在订阅中，我们根据门户中的EA合同设置了费率ID.
- In Azure Cost Management by Cloudyn - Account Management, in the subscription, we set the Rate ID, according to the EA Contract in the portal.
-今天，我们再次使用Global ADMIN帐户启用了ARM资源，并且未加载信息.
- Today we enabled again the ARM resources, with Global ADMIN account and the information was not loaded.
我该怎么解决?
谢谢.
推荐答案
卡西乌斯你好，
Hello Cassius,
感谢您使用Cloudyn的Azure Cost Management并报告了此问题.根据我们的 数据刷新时间轴 ，添加ARM凭据后最多可能需要72个小时才能显示数据.
Thank you for using Azure Cost Management by Cloudyn and for reporting this issue. Per our data refresh timelines, it can take up to 72 hours for the data to show after adding the ARM credentials.
If you need additional assistance, please go ahead an open a support request with our team. Go to the Azure portal > Help + Support > New Support Request > Service: All Services > Monitoring & Management > Cloudyn
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