CRM体系结构（开源应用程序） [英] A CRM architecture (open source app)

问题描述

我需要开发CRM应用程序，但是我不知道该体系结构应该如何布置。谁能指出我如何开发此类项目的高层次或详尽的概述？

I need to develop a CRM application, but I don't know how the architecture should be layed out. Can anyone point me to a high level or detailed outline of how such a project can be developed?

推荐答案

CRM并非真正的东西神奇。它只是一个以客户为中心的数据库应用程序。如果我是你，我将与成熟的crm行业的一些大公司签约参加试验。 Salesforce ， SugarCRM ， Saleslogix 随机命名（有数千个）。我个人最好的建议是，从基本的客户记录开始，然后将其他所有内容都作为可插入扩展。没有两家公司会真正以相同的方式使用CRM系统。您可以提供的灵活性越多，应用程序的使用范围就越广（显然 imo ）。

CRM is not really anything magical. It is just a database application that is centered around customers. If I was you I would sign up for trials with some of the big players in the established crm industry. Salesforce, SugarCRM, Saleslogix to randomly name a few (there are thousands more). The best advice I personally have is, start with a basic customer record and then make everything else a plug-able extension. No 2 companies are going to really use a CRM system the same way. The more flexibility you can provide, that wider use your application will enjoy (imo obviously).

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