Microsoft Bot Framework DirectLine无法访问对话 [英] Microsoft Bot Framework DirectLine Can't Access Conversations

问题描述

我正在尝试使用Microsoft Bot Framework DirectLine API读取消息并将消息添加到其他用户与我的机器人之间的现有对话中.根据我的阅读，我相信使用主密钥时应该可以实现，但是对我来说不起作用.我正在使用WebAPI尝试访问我现有的两个对话(在Facebook和Skype上)，如下所示:

I am trying to use the Microsoft Bot Framework DirectLine API to read and add messages to existing conversations between other users and my bot. From what I've read I believe this should be possible when using the master-secret but it's just not working for me. I'm using a WebAPI to try and access two of my existing conversations (on Facebook & Skype) as follows:

    [HttpPost]
    [Route("remind")]
    public string Remind()
    {
        var secret = System.Configuration.ConfigurationManager.AppSettings["secret"];

        var uri = new Uri("https://directline.botframework.com/");
        var creds = new DirectLineClientCredentials(secret);

        DirectLineClient client = new DirectLineClient(uri, creds);
        Conversations convs = new Conversations(client);

        var conversationIDs = new string[] { "0000000000000000-0000000000000000", "00:0123456789abcdefghijklmnopqrstuvwxyz0123456789-A-_0123456798ABCDEF" }; // Existing Facebook & Skype conversations

        // Send a message to each conversation:
        foreach (var conversationID in conversationIDs)
        {
            Message message = new Message(conversationId: conversationID, fromProperty: "My Bot", text: "Hey dude, remember that thing!");
            Console.WriteLine(message.Text);
            convs.PostMessage(conversationID, message); // FAILS - This executes but doesn't do anything.
        }

        // Try reading the messages from a conversation (just to test if it's working):
        string waterMark = null;
        var set = convs.GetMessages(conversationIDs[0], waterMark); // FAILS - This fails with a 404 not found.
        waterMark = set.Watermark;

        return "Done :-)";
    }

它以静默方式调用PostMessage()失败，并以Get404s()的404失败.我似乎做对了，该机器人已经上线，并且在Facebook& amp;上运行得很好. Skype与DirectLine API分开.仅当我使用DirectLine API创建新对话时，它才起作用，然后我可以访问其消息并向其发布新消息.

It fails silently calling PostMessage() and fails with a 404 for the GetMessages(). I seem to be doing the right thing, the bot is live etc and works very well in Facebook & Skype separately from the DirectLine API. It only works if I create a new conversation using the DirectLine API, I can then access its messages and post new messages to it.

这个问题有点帮助，但并没有告诉我如何解决它: 在Microsoft Bot中现有对话中访问消息很困难框架

This question sort of helps but doesn't quite tell me what to do to fix it: Difficulty accessing messages in an existing conversation in Microsoft Bot Framework

任何帮助将不胜感激.

谢谢

推荐答案

出于安全原因，您不能使用DirectLine监视来自另一个对话的消息.对于您描述的场景(逐步升级为人类)，有多种方法可以解决此问题.一种是让您的机器人经纪人在帐户之间进行对话(即Facebook最终用户<->您的Bot<-> Facebook支持人员).每个人都在与机器人聊天，然后机器人将消息传递给另一个用户. (也可以是Facebook用户<->您的Bot<-> Skype用户).您的机器人必须存储最后n条消息才能提供上下文.另外，我已经看到人们使用位于远端的直线构建自己的客户支持聊天界面.希望这会有所帮助

For security reasons, you can't use DirectLine to spy on messages from another conversation. For the scenario you describe (escalating to a human) there a number of different ways to approach this. One is to have your bot broker conversations between the accounts (i.e. Facebook End User <-> Your Bot <-> Facebook Support Person). Each is talking to the bot, and the bot passes the message through to the other user. (Could also be Facebook User <-> Your Bot <-> Skype User) Your bot would have to store last n messages to provide context. Alternatively, I've seen folks build their own customer support chat interface using direct line that sits on the far side. Hope this helps

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