将Zendesk与“爱马仕电话系统 [英] integrating Zendesk with " Hermes " the telephony system

问题描述

我已经有一个名为"Hermes"的电话系统，它是一个电话系统，现在我想集成到zendesk中，我已经使用了Talk Partner Edition API，但并没有确切的想法.

I have existing telephony system it's name " Hermes " it's a telephony system and now I want to integrate into zendesk, I have gone through Talk Partner Edition API but I am not getting exact idea.

我想知道该如何将电话系统与zendesk连接起来，以及如何将此软电话嵌入到"Zendesk ????"或完成此工作的步骤?

I wanna know how should I connect this telephony system with zendesk and how should I embed this soft-phone into "Zendesk ???? Or the steps to do this work done ???

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推荐答案

Zendesk将API端点提供给创建票证API端点.可以在此处找到更详细的分步指南.

Zendesk provides API endpoints to search for users based on phone number, as well as the ability to create new user profiles. With the user's profile information, a new ticket can be created on behalf of the user with the Create Ticket API endpoint. A more detailed step-by-step guide can be found here.

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