S9/S9 +特定的WebView设备崩溃报告 [英] S9/S9+ specific WebView device crash report

问题描述

我们一直在看到Google Play出现的崩溃报告，这些崩溃报告专门针对三星S9(starqlesq)&都运行Android 8.0.0的S9 +(star2qlesq):

We have been seeing crash reports coming into Google Play which are specific to the Samsung S9 (starqlesq) & S9+ (star2qlesq), both running Android 8.0.0:

signal 11 (SIGSEGV), code 1 (SEGV_MAPERR) backtrace: #00 pc 0000000000a51278 /vendor/lib64/libllvm-glnext.so (_ZN13ShaderObjects17loadProgramBinaryEP15CompilerContextPvmP23QGLC_LINKPROGRAM_RESULT+1396) #01 pc 000000000099b500 /vendor/lib64/libllvm-glnext.so (_ZN15CompilerContext17loadProgramBinaryEPvmP23QGLC_LINKPROGRAM_RESULT+160) #02 pc 0000000000a6e110 /vendor/lib64/libllvm-glnext.so (_Z21QGLCLoadProgramBinaryPvS_mP23QGLC_LINKPROGRAM_RESULT+88) #03 pc 00000000001a501c /vendor/lib64/egl/libGLESv2_adreno.so (_ZN17EsxShaderCompiler21LoadProgramBinaryBlobEP10EsxContextP10EsxProgramPKvmP10EsxInfoLog+256)

signal 11 (SIGSEGV), code 1 (SEGV_MAPERR) backtrace: #00 pc 0000000000a51278 /vendor/lib64/libllvm-glnext.so (_ZN13ShaderObjects17loadProgramBinaryEP15CompilerContextPvmP23QGLC_LINKPROGRAM_RESULT+1396) #01 pc 000000000099b500 /vendor/lib64/libllvm-glnext.so (_ZN15CompilerContext17loadProgramBinaryEPvmP23QGLC_LINKPROGRAM_RESULT+160) #02 pc 0000000000a6e110 /vendor/lib64/libllvm-glnext.so (_Z21QGLCLoadProgramBinaryPvS_mP23QGLC_LINKPROGRAM_RESULT+88) #03 pc 00000000001a501c /vendor/lib64/egl/libGLESv2_adreno.so (_ZN17EsxShaderCompiler21LoadProgramBinaryBlobEP10EsxContextP10EsxProgramPKvmP10EsxInfoLog+256)

看看上面的堆栈跟踪，崩溃似乎是在OpenGL系统代码中.

Looking at the above stack trace, the crash appears to be in OpenGL system code.

这很奇怪，因为我们集成了崩溃报告解决方案(Microsoft App Center SDK)，而其他崩溃报告都将发送到App Center.

This is strange, because we have a crash reporting solution integrated (the Microsoft App Center SDK) and other crash reports are going to App Center.

我们的应用大量使用了WebView，据我所知，它现在在单独的进程中运行.

Our app makes heavy use of WebView, which I understand now uses Chrome, running in a separate process.

因此，我的问题是:

• 此崩溃报告是否要发送到Google Play，而不是App Center指示与WebView相关的崩溃?
• 什么样的事情会导致类似的崩溃?到目前为止，它影响了3个唯一用户，因此它似乎并不是特定于具有异常设备配置的单个用户的.
• 缩小范围和解决问题最有效的措施是什么?

• Is the fact this crash report is going to Google Play and not App Center indicative of a WebView related crash?
• What sort of thing can cause a crash like this? So far it is affecting 3 unique users, so it doesn't appear to be specific to an individual user with an unusual device configuration.
• What actions would be most effective in narrowing down and resolving the issue?

推荐答案

在这些有问题的设备上，已确认禁用硬件加速可以解决该问题:

Disabling hardware acceleration has now been confirmed as working around the issue on these problematic devices:

val product = Build.PRODUCT
val s9ProductsThatNeedWorkaround = arrayOf("starqltesq", "star2qltesq", "starqlteue", "star2qlteue")
if (s9ProductsThatNeedWorkaround.contains(product)) {
    WebView.setLayerType(LAYER_TYPE_SOFTWARE)
}

但是在租借Web内容时可能会出现一些外观异常.

There may be some cosmetic anomalies when rending web content however.

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