实时转录 |Twilio 代理会议 [英] Real time transcription | Twilio Agent Conference

问题描述

我正在参考 Kris 提供的演示 此处，尤其是显示的单独活动转录斯图尔特和克里斯.我熟悉会议、聚会、拨号，但我无法复制整个架构.我有兴趣安排 2 个人参加会议，并以某种方式实时接收他们的转录，如精彩的演示所示.我启用了 Agent-Conference 尝试了 coach 功能，但仍然无法弄清楚如何与会议参与者一起使用 Gather.如果我将参与者置于聚集模式，其他参与者将听不到她的声音.任何人都可以提出一些建议，我确定我在这里遗漏了一些基本的东西.

I am referrring to the demo Kris gives here, especially the separate active transcriptions that show up for Stuart and Kris. I am familiar with conference, gather, dial but I am not able to replicate the entire architecture. I am interested in placing 2 people on a conference and somehow receive their transcriptions in real-time as the wonderful demo shows. I have enabled Agent-Conference tried the coach feature, but still can't figure out how to use Gather with conference participants. If I put a participant in Gather mode the other participant can't hear her. Can anyone please throw some pointers, I am sure I'm missing something basic here.

到目前为止我已经尝试过:

Till now I have tried:

Call call1 = Call.creator(new PhoneNumber("MyNumber"), new PhoneNumber("VerifiedTwilioNumber"),
                new URI("https://mywebsite/gather.xml")).create();

https://mywebsite/gather.xml 返回

<?xml version="1.0" encoding="UTF-8"?>
<Response>
<Gather input="speech" speechTimeout="auto" partialResultCallback="https://mywebsite/gather_twilio_webhook_servlet">
    </Gather>
</Response>

使用它，我不会与任何人交谈，但我所说的任何内容都会在我的 gather_twilio_webhook_servlet 上实时显示.

Using this I speak to no-one but whatever I speak gets shown real-time on my gather_twilio_webhook_servlet.

我还使用:

Call call1 = Call.creator(new PhoneNumber("MyNumber"), new PhoneNumber("VerifiedTwilioNumber"),
                        new URI("https://mywebsite/conf.xml")).create();
Call call2 = Call.creator(new PhoneNumber("MyFriendsNumber"), new PhoneNumber("VerifiedTwilioNumber"),
                        new URI("https://mywebsite/conf.xml")).create();

https://mywebsite/conf.xml 返回:

<?xml version="1.0" encoding="UTF-8"?>
<Response>
  <Dial>
    <Conference startConferenceOnEnter="true" endConferenceOnExit="true">Room 123</Conference>
  </Dial>
</Response>

我正在尝试它们的组合，但无法找到一份文档来复制 Kris 的确切用例.任何帮助都感激不尽.谢谢！

I am trying combinations thereof but not able to find a documentation to replicate Kris's exact use case. Any help will be much appreciated. Thanks!

更新，更多试验:

如果我尝试以下操作:

<?xml version="1.0" encoding="UTF-8"?>
<Response>
    <Gather input="speech" speechTimeout="auto" partialResultCallback="https://mywebsite/gather_twilio_webhook_servlet" language="en-IN">
        <Dial>
            <Conference record="record-from-start">room-2</Conference>
        </Dial>
    </Gather>
</Response>

我收到 ErrorCode "13320" Msg "Gather: Invalid nested verb"

推荐答案

Twilio 开发人员布道者在这里.

Twilio developer evangelist here.

Kris 展示的演示目前无法公开使用.我知道那是很久以前的事了，但将其推向市场并不像我们此后推出的其他产品那么重要.

The demo Kris showed is not available right now to use publicly. I know it was a while back, but bringing it to market was not as high a priority as other things we have launched since.

如果您对此类功能感兴趣，我建议您联系销售人员并讨论您想用它做什么.

If you are interested in features like this, I recommend you get in touch with sales and discuss what you would like to use it for.

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