崩溃在ole32！COIDTable :: ThreadCleanup ... NetworkItemFactory！FDBackgroundThreadHandler [英] Crashes in ole32!COIDTable::ThreadCleanup ... NetworkItemFactory!FDBackgroundThreadHandler

问题描述

自上周以来，Word和Excel经常崩溃，即使是非常简单的文件。刚才，Firefox也崩溃了。我可以做什么来修复它或找到真正的根本原因？

我已经使用安装程序修复了Office安装。应该安装所有定期更新。每天重新启动笔记本电脑。

我已配置WinDbg附加，这是我得到的。我也有一个转储，所以如果你需要更多的信息，我仍然可以得到它。这是我第一次转储Word的信息：

  0：020> .exr -1 
 ExceptionAddress：11fdf91c 
 ExceptionCode：c0000005（访问冲突）
 ExceptionFlags：00000000 
 NumberParameters：2 
参数[0]：00000008 
参数[1]：11fdf91c 
尝试执行不可执行地址11fdf91c 
 
 
 0：020> kb 
 ChildEBP RetAddr Args to Child 
警告：帧IP不在任何已知模块中。以下帧可能出错。 
 11fdf91c 75d05d3f 00000008 0dc0bbe8 fffffffe 0x11fdf91c 
 11fdfacc 75d38f82 bf3079e6 0dc0bbe8 00000000 ole32！COIDTable :: ThreadCleanup + 0xcb [d：\w7rtm\com\ole32\com\dcomrem\idobj.cxx @ 1760] 
 11fdfb10 75d38ec3 00000000 11fdfb60 75e37724 ole32！FinishShutdown + 0x9d [d：\w7rtm\com\ole32\com\class\compobj.cxx @ 1035] 
 11fdfb30 75d2bac3 00000000 75d309ad 0dc0bbe8 OLE32 ApartmentUninitialize + 0x96 [D：\w7rtm\com\ole32\com\class\compobj.cxx @ 1291]！
 11fdfb48 75d388e8 11fdfb60 00000000 00000000 OLE32 wCoUninitialize + 0x153 [D： \w7rtm\com\ole32\com\class\compobj.cxx @ 2766] 
 11fdfb64 6e77314a 11fdfbf4 75f043c0 0b179b08 OLE32 CoUninitialize + 0x72 [D：！\w7rtm\com\ole32\\ \\com\class\compobj.cxx @ 2620] 
 11fdfb6c 75f043c0 0b179b08 00000000 00000000 NetworkItemFactory！FDBackgroundThreadHandler + 0×21 
 11fdfbf4 75bf336a 0da0f624 11fdfc40 773a9f72 SHLWAPI！WrapperThreadProc + 0x1b5 
 11fdfc00 773a9f72 0da0f624 66709c63 00000000 ！！！KERNEL32 BaseThreadInitThunk + 0xe 
 11fdfc40 773a9f45 75f​​042ed 0da0f624 FFFFFFFF NTDLL __ RtlUserThreadStart + 0x70 
 11fdfc58 00000000 75f042ed 0da0f624 00000000 NTDLL _RtlUserThreadStart + 0x1b 
 
 
 0：020> vertarget 
的Windows 7版本7601版（Service Pack 1）MP（8特效）免费x86兼容
产品：WINNT，浴室：SingleUserTS 
 Kernel32.dll版本：6.1.7601.18229（win7sp1_gdr.130801- 1533）
机器名称：
调试会话时间：2月3日星期四14：55：55.241 2014（UTC + 1:00）
系统正常运行时间：0天3：46：03.386 
进程正常运行时间：0天0：05：08.582 
内核时间：0天0:00：03.822 
用户时间：0天0:00：11.528 
  

解决方案

如果我没有记错，这是涉及到所谓的德国电信的网络电话客户端一个VOIP软件，其中包括本身通过COM对象到其他应用程序中。

因此，这正是由 Hans Passant 在评论中：

你被埋在COM管道内，清楚地提示其内部状态损坏。这是一个环境问题，某种DLL被注入进程和螺丝起来。在崩溃发生之前很久，你很少有希望用一个调试器诊断它。从模块列表中查找问题的常见来源。怀疑任何shell扩展，反恶意软件，任何实用程序类似于Dropbox。使用SysInternals的AutoRun禁用它们。

我不记得我是如何找到罪魁祸首，手机而不是软件+耳机。

Since last week, Word and Excel are often crashing, even on very simple documents. Just now, Firefox also crashed. What can I do to repair it or find the real root cause?

I have already repaired Office installation using the Setup. All regular updates should be installed. Laptop is rebooted every day.

I have configured WinDbg to attach and this is what I get. I also have a dump, so if you need more information, I can still get it. Here's info from my first dump of Word:

0:020> .exr -1
ExceptionAddress: 11fdf91c
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 00000008
   Parameter[1]: 11fdf91c
Attempt to execute non-executable address 11fdf91c


0:020> kb
ChildEBP RetAddr  Args to Child              
WARNING: Frame IP not in any known module. Following frames may be wrong.
11fdf91c 75d05d3f 00000008 0dc0bbe8 fffffffe 0x11fdf91c
11fdfacc 75d38f82 bf3079e6 0dc0bbe8 00000000 ole32!COIDTable::ThreadCleanup+0xcb [d:\w7rtm\com\ole32\com\dcomrem\idobj.cxx @ 1760]
11fdfb10 75d38ec3 00000000 11fdfb60 75e37724 ole32!FinishShutdown+0x9d [d:\w7rtm\com\ole32\com\class\compobj.cxx @ 1035]
11fdfb30 75d2bac3 00000000 75d309ad 0dc0bbe8 ole32!ApartmentUninitialize+0x96 [d:\w7rtm\com\ole32\com\class\compobj.cxx @ 1291]
11fdfb48 75d388e8 11fdfb60 00000000 00000000 ole32!wCoUninitialize+0x153 [d:\w7rtm\com\ole32\com\class\compobj.cxx @ 2766]
11fdfb64 6e77314a 11fdfbf4 75f043c0 0b179b08 ole32!CoUninitialize+0x72 [d:\w7rtm\com\ole32\com\class\compobj.cxx @ 2620]
11fdfb6c 75f043c0 0b179b08 00000000 00000000 NetworkItemFactory!FDBackgroundThreadHandler+0x21
11fdfbf4 75bf336a 0da0f624 11fdfc40 773a9f72 SHLWAPI!WrapperThreadProc+0x1b5
11fdfc00 773a9f72 0da0f624 66709c63 00000000 kernel32!BaseThreadInitThunk+0xe
11fdfc40 773a9f45 75f042ed 0da0f624 ffffffff ntdll!__RtlUserThreadStart+0x70
11fdfc58 00000000 75f042ed 0da0f624 00000000 ntdll!_RtlUserThreadStart+0x1b


0:020> vertarget
Windows 7 Version 7601 (Service Pack 1) MP (8 procs) Free x86 compatible
Product: WinNt, suite: SingleUserTS
kernel32.dll version: 6.1.7601.18229 (win7sp1_gdr.130801-1533)
Machine Name:
Debug session time: Wed Feb  5 14:55:55.241 2014 (UTC + 1:00)
System Uptime: 0 days 3:46:03.386
Process Uptime: 0 days 0:05:08.582
  Kernel time: 0 days 0:00:03.822
  User time: 0 days 0:00:11.528

解决方案

If I recall correctly, it was related to a VOIP software called Netphone Client from Deutsche Telekom, which includes itself into other applications via a COM object.

Therefore this was exactly as projected by Hans Passant in the comments:

You are buried inside the COM plumbing with a clear hint that its internal state is corrupted. This is an environmental problem, some kind of DLL that gets injected into the process and screws things up. Long before the crash occurs so you'll have very little hope of diagnosing it with a debugger. Find the common source of the problem from the modules list. Suspect any shell extension, anti-malware, any utility similar to Dropbox. Use SysInternals' AutoRuns to disable them.

I don't remember how exactly I found the culprit, but I finally used a physical VOIP phone instead of the software + headset.

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