在将电子邮件作为服务发送给他人时，应该使用“回复”标题吗？ [英] Should I use the Reply-To header when sending emails as a service to others?

问题描述

公司A - >公司B（我） - >公司A的客户

收到报告后，我们会向收件人发送电子邮件通知，但必然来自我们公司通知电子邮件地址，例如

[e-mail] - > [e-mail] - > peter @ c.com

现在，客户倾向于回复这些电子邮件通知，希望他们回到在A公司发送报告的人相反，他们最后回到我们的地址，[e-mail]。

一个简单的解决方案可能是更改我们发送到的通知的回复标题相关公司A地址例如

[e-mail] - > [e-mail] [回复：joe。 [e-mail]] - > [e-mail]

但我的主要担忧是：

• 电子邮件地址和域之间的完全不一致From和Reply-To字段可能会使垃圾邮件或网络钓鱼过滤器更加渴望标记电子邮件


• 当用户实际上点击回复时，并不是所有的电子邮件客户端都可以遵守回复字段，而只需使用From代替。一个较小的关注，除非广泛。

这些关切是否成立？或者，还有其他问题吗？

解决方案

您可能需要考虑将客户名称放在从标题，您的发件人中的地址标题：

  From：公司A< [e-mail]> 
发件人：[e-mail] 
  

大多数邮件将会将其呈现为From notifications @ b.com代表A公司，这是准确的。然后公司A的地址的回复方式似乎不会排他。

从 RFC 5322 ：

From：字段指定消息的作者
，即负责人或系统的邮箱的
写入消息。 发件人：字段指定负责实际传输
消息的代理的
邮箱。例如，如果秘书要发送另一个人的
的邮件，则秘书的邮箱将出现在
Sender：字段中，实际作者的邮箱将以
来自：字段。

Suppose we have an application that acts as a middleman, allowing Company A to send reports to their customers.

Company A --> Company B (me)--> Company A's customers

After getting the report we send email notifications to the recipients, but they necessarily originate from our company notifications email address e.g.

[e-mail] --> [e-mail] --> [e-mail]

Now, customers tend to reply to those email notifications, wanting them to go back to whoever sent the report at Company A. Instead, they end up back at our address, [e-mail].

A simple solution may be to change the Reply-To header on the notifications we send to the relevant Company A address e.g.

[e-mail] --> [e-mail] [Reply-To: [e-mail]] --> [e-mail]

But my main concerns are:

• the complete discrepancy in email address and domain between the From and Reply-To fields might make spam or phishing filters more eager to flag the emails
• not all email clients may respect the Reply-To field when people actually click "Reply", and just use From instead. A lesser concern, unless widespread.

Are these concerns founded at all? Or, are there other concerns I should have?

解决方案

You may want to consider placing the customer's name in the From header and your address in the Sender header:

From: Company A <[e-mail]>
Sender: [e-mail]

Most mailers will render this as "From [e-mail] on behalf of Company A", which is accurate. And then a Reply-To of Company A's address won't seem out of sorts.

From RFC 5322:

The "From:" field specifies the author(s) of the message, that is, the mailbox(es) of the person(s) or system(s) responsible for the writing of the message. The "Sender:" field specifies the mailbox of the agent responsible for the actual transmission of the message. For example, if a secretary were to send a message for another person, the mailbox of the secretary would appear in the "Sender:" field and the mailbox of the actual author would appear in the "From:" field.

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