iOS 10.1.1和Safari 602.1导致重定向问题 [英] iOS 10.1.1 and Safari 602.1 Causing redirect issues

问题描述

我和我的团队一直在不知疲倦地追踪一个专门针对iOS用户的问题。我们的客户投诉似乎指向标题中提到的软件配置：使用Safari 602.1版本的iOS 10.1.1。以下用户代理似乎是最常见的：

My team and I have been trying tirelessly to track down an issue that seems to be happening exclusively to iOS users. Our customer complaints seem to point to the software configuration mentioned in the title: iOS 10.1.1 using the Safari 602.1 build. The following user agents seem to be the most common:

Mozilla / 5.0（iPad; CPU OS 10_1_1，如Mac OS X）AppleWebKit / 602.2.14（KHTML，与Gecko一样） ）版本/ 10.0移动/ 14B100 Safari / 602.1

Mozilla/5.0 (iPad; CPU OS 10_1_1 like Mac OS X) AppleWebKit/602.2.14 (KHTML, like Gecko) Version/10.0 Mobile/14B100 Safari/602.1

Mozilla / 5.0（iPhone; CPU iPhone OS 10_1_1，如Mac OS X）AppleWebKit / 602.2.14（KHTML，如Gecko） ）版本/ 10.0移动/ 14B100 Safari / 602.1

Mozilla/5.0 (iPhone; CPU iPhone OS 10_1_1 like Mac OS X) AppleWebKit/602.2.14 (KHTML, like Gecko) Version/10.0 Mobile/14B100 Safari/602.1

报告的问题如下：客户输入凭据以尝试登录我们的网站，然后重定向到同一个登录页面。

The issue being reported is as follows: customer enters credentials in an attempt to log in to our site, then they are redirected to the same login page.

从Web应用程序的角度来看，我们没有记录任何错误。因此，我们一直使用TeaLeaf捕获客户信息，并使用重播功能帮助复制客户与我们网站的互动。即使在使用相同的软件和硬件配置（尽可能多）之后，我们仍然无法重现该问题。

From a web application perspective, we aren't logging any errors. So we've been using TeaLeaf to capture customer information and using the replay feature to help replicate the customer's interaction with our site. Even after using same software and hardware configuration (as much as possible), we still couldn't reproduce the issue.

我们最接近再现问题的方法是禁用Cookie在尝试登录之前。无法写入我们网站上的Cookie会将您退回到登录页面。

The closest we came to reproducing the problem was to disable cookies before attempting to log in. Not being able to write to cookies on our site will bounce you back to the login page.

我的问题是：任何人都可以获得有关可能导致类似问题的iOS / Safari更新的任何信息吗？ .NET Web应用程序上的iOS更新和cookie /缓存有任何问题吗？也许看似无关的东西在我们的网站上表现得不同，所以任何信息都会有所帮助！

My question is: would anyone have any information about the iOS / Safari update that might cause similar issues? Any issues with the iOS update and cookies/cache on a .NET web application? Maybe something seemingly unrelated is manifesting itself differently on our site, so any information would be helpful!

提前致谢！

推荐答案

还有一些我要检查的东西

There are a few more things I would check

1. 他们是否正在运行内容拦截器？


2. 他们是否正在运行网站限制（常规>限制>网站）？


3. 他们是否使用任何类型的企业设备管理软件或非标准配置文件？

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