使用具有RESOURCE_STATUS的python-rtkit在RT中创建票证:需要401个凭据 [英] Create ticket in RT with python-rtkit having RESOURCE_STATUS: 401 Credentials required

问题描述

我是新来的.这是与这个问题相同的问题，但是我没有得到答案，所以我再次发布了它:

I'm new here. It's the same question as this one, but I didn't get answer so I post it again: how to create a ticket in rt using python-rtkit

我同时尝试了CookieAuthenticator和BasicAuthenticator来创建或读取票证，但是我仍然遇到相同的错误:

I tried both CookieAuthenticator and BasicAuthenticator to create or read ticket but I still get the same error:

`RT/3.8.13 401 Credentials required` 

当我直接在浏览器中加载URL时:

When I load the url directly in the browser: http://ticket.corp.kk.net/REST/1.0/ticket/214560?user=user&pass=pass, I DO get the ticket content in the browser.

我什至尝试使用wget命令使用cookie来获取一个票证内容，如下所示，并且效果很好:

I even tried the wget command to get one ticket content as below using cookie, and it works well:

1. 在coookie.txt文件中手动保存cookie值:

1. save manually the cookie value in the coookie.txt file:

RT_SID_kk.net.80=5a1c1eb207c4e2ef5af726e98d751a08

运行此命令:

run this command:

wget -O ticketContent.txt --keep-session-cookies --save-cookies cookies.txt 'http://ticket.corp.kk.net/REST/1.0/ticket/220680/show?format=l&user=user&pass=pass'

票证内容已在ticketContent.txt中很好地注册，这表明使用cookie进行身份验证是有效的.

The ticket content is well registered in ticketContent.txt, which is showing using the cookie to authenticate is working.

但是我仍然无法在我的python脚本中通过rtkit的CookieAuthentication.

But I still can not go through CookieAuthentication of rtkit in my python script.

我在这个问题上苦苦挣扎了2天，如果有人可以帮助我，我将深表感谢.谢谢.

I've been struggling on this problem for 2 days, I would deeply appreciate it if someone can help me out. Thank you.

推荐答案

我没有找到解决此问题的方法，但是我成功使用python Requests库在RT中创建了票证.

I haven't found a solution for this problem , but I succeeded to use python Requests library to create a ticket in RT .

1. 安装请求库. http://docs.python-requests.org/en/latest/用户/安装/#install

2. 在RT中创建新票证

1. install Requests lib. http://docs.python-requests.org/en/latest/user/install/#install

2. create a new ticket in RT

#!/usr/bin/python -u
import requests,logging

logging.basicConfig(level=logging.DEBUG)
post_data = """
id: ticket/new
Queue: myqueue
Subject: Test Ticket creation in RT with Python
Text: Wow ticket is created :-D . 
"""
payload = {'user': 'user', 'pass': 'password','content':post_data}
ticket_creation_reusult = requests.post("http://ticket.corp.kk.net/rt3/REST/1.0/ticket/new", payload)

logging.debug(ticket_creation_reusult.text)

输出为:

INFO:requests.packages.urllib3.connectionpool:Starting new HTTP connection (1):  ticket.corp.kk.net
DEBUG:requests.packages.urllib3.connectionpool:"POST /rt3/REST/1.0/ticket/new     HTTP/1.1" 200 None
DEBUG:root:RT/3.8.13 200 Ok
# Ticket 221173 created.

如果您和我有同样的问题，希望可以为您提供帮助. :-)

Hope this can help you , if you have the same problem as me . :-)

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