VM代理程序不可用或未安装，这可能会阻止VMAccess运行。 [英] The VM agent is either unavailable, or not installed, which may prevent VMAccess from running.

问题描述

我在Azure中运行了一个在过去一年左右运行良好的虚拟机。 我忘了密码然后重置它，现在我收到以下错误：

I have a VM running in Azure that has worked great for the past year or so.  I forgot the password and went to reset it and now I get the following error:

VM代理不可用或未安装，这可能会阻止VMAccess运行。

我尝试了以下修复无效：

I have tried the following fix to no avail:

https://docs.microsoft.com/en-us/azure/ virtual-machines / troubleshooting / reset-local-password-without-agent？toc =％2fazure％2fvirtual-machines％2fwindows％2ftoc.json

我还尝试创建快照并将快照附加到新VM，问题仍然存在。

I also tried creating a snapshot and attaching the snapshot to a new VM and the issue persists.

这个问题是怎么发生的呢？ 如何解决此问题？  

How does this problem occur out of no where?  How do I resolve the issue?  

Bill Greer

Bill Greer

***************更新*****************

*************** UPDATE *****************

我能够将操作系统磁盘成功安装到另一台机器上。 该磁盘被一个版本的密码锁击中。 因为我有大约5台服务器，所以我最好的（可怜的）防御是通过这样的勒索软件或者至少保护我认为重要的
的数据。  Azure中的每日快照/备份？

I was able to sucessfully mount the OS disk to another machine.  The disk was hit with a version of cryptolock.  As I have about 5 servers what is my best (poor mans) defense to be hitting by such ransomware or at least protecting the data that I deem important.  Daily snapshots/backups in Azure?

推荐答案

比尔，

您能否提供有关该问题的更多信息：

Can you provide more information on the issue:

虚拟机运行的操作系统是什么？

What OS is the VM running?

图像是否为标准图像还是自定义图像？

Is the image a standard image or a custom image?

尝试重置密码时是否尝试重新启动虚拟机？ 

Did you try rebooting the VM, while trying the password reset? 

是否启用了ProvisionVMAgent的自动更新？您可以使用以下命令进行检查。

Is the Automatic update for ProvisionVMAgent enabled? You can check this with below commands.

Windows操作系统示例：

Example for Windows OS:

VM = Get-AzVm -Name< vm-name> -ResourceGroupName< rg-name>

VM = Get-AzVm -Name <vm-name> -ResourceGroupName <rg-name> ​

VM.OSProfile

VM.OSProfile

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