处理电话自助转移 [英] Handling phone self Transfer

问题描述

大家好，我在首次来电时使用sdk 提供的ACD（自动呼叫分配器）样本时出现问题。
在详情我无法在方法 OnMcuTransferComplete 中执行自我转移操作：

customerAudioCall.BeginTransfer（customerAudioCall，...

我 在回调委托中有一个服务器超时异常：

我的基础设施由一个pstn线组成。
我需要2这种转移的行？

任何帮助将不胜感激。

谢谢，
Riccardo

Hi all,
I'm having trouble with the ACD (Automatic Call Distributor) sample provided with the sdk only when the initial call is from a phone.
In details I'm not able to perform the self transfer operation in method OnMcuTransferComplete:

customerAudioCall.BeginTransfer(customerAudioCall, ...

I have a server Timeout exception in the callback delegate:

customerAudioCall.EndTransfer(result);

My infrastructure is made by one pstn line.
Do I need 2 lines for such a transfer?

Any help will be greatly appreciated.

Thanks,
Riccardo

推荐答案

如果我正确理解您的配置，那么您将需要第二条PSTN线路。 如果您在UCMA示例中有一条PSTN线路上的"保持"呼叫，并且您尝试创建另一个呼叫以启动转接，然后你需要第二行来创建你将转移到的电话。&nbs p;如果您要转移到Communicator实例而不是PSTN目的地，那么您不需要第二行。

If I understand your configuration correctly, then you will need a second PSTN line.  If you have one call on the PSTN line "on hold" in the UCMA sample and you try to create another call to start the transfer, then you need a second line to create the call that you will transfer to.  If you were transferring to a Communicator instance instead of a PSTN destination, then you should not need the second line.

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