VS2017企业支持 [英] VS2017 Enterprise Support
问题描述
我们有一些错误，虽然向微软报告，似乎被遗忘或被认为是不重要的。因此，我想看看我的选择是什么，以获得更好的支持。我的老板似乎认为他为我购买
的企业版VS会提供一些更好的支持包。我认为他必须购买Premier订阅以获得任何特别的东西。哪个是正确的？
We have a few bugs that, while reported to Microsoft, appear to either be forgotten about or are deemed non-important. As a result, I wanted to see what my options are for better support. My boss seems to think that the Enterprise edition of VS he purchased for me would give some kind of better support package. I think he has to buy a Premier subscription to get anything special. Which is correct?
如果有人有任何向Microsoft报告错误的经验，我会很好奇它的表现如何。我意识到他们不会像我一样快。我尝试在一小时内至少验证我们的应用程序中存在错误，并让用户知道我正在处理它。
即使为每个bug提供可重复的测试用例，我也等了将近两个月的时间进行真正的通信。通过真实的对应，我指的不仅仅是将报告标记为"Triaged"
And if anyone has any experience reporting bugs to Microsoft, I'd be curious as to how well that went. I realize they won't be as fast as I can be. I try to at least verify there is a bug in our apps within an hour and let the user know I'm working on it. I've waited nearly two months for any real correspondence, even with supplying reproducible test cases for every bug. By real correspondance, I'm referring to something more than just labeling the report as "Triaged"
推荐答案
嗨uler3161，
欢迎来到MSDN论坛，感谢您的反馈。
参考你的描述，似乎你已经报道了一些以
此处向VS产品团队反馈。据我所知，有大量的客户反馈和VS产品团队难以涵盖所有这些问题，但他们会尽快处理这些问题，抱歉这不便为
。
Refer to your description, it seems you have reported some feedbacks to the VS Product Team in here. As far as I know, there have huge of the customer feedbacks and the VS Product Team hard to cover all those issues, but they will handle them as soon as possible, sorry for this inconvenience.
为了获得更快更快的响应您的问题，您也可以考虑其他支持选项，请查看
支持选项对于商业用户并选择一个您想要的选项，那么您将获得更好的支持，感谢您的理解。
To get a quicker and fast response for your issue, you can also think about other support options, please check support options for business users and select one options that you wanted, then you will get a better support, thank you for your understanding.
专业支持主要关注Microsoft技术故障排除& break-fix（问题解决服务），不包括根本原因分析，现场支持，
代码审查，咨询和第三方相关。
如果您需要支持根本原因分析，现场支持，代码审查，咨询或第三方相关，我建议您联系Microsoft Premier
支持服务： https://premier.microsoft.com/
If you require support of Root Cause Analysis, onsite support, code review, advisory or third-party related, I suggest you contact Microsoft Premier Support Services: https://premier.microsoft.com/
Sara
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