Amazon WorkMail帐户无法接收电子邮件 [英] Amazon WorkMail account failing to receive email
问题描述
我以前建立了一个AWS WorkMail组织和电子邮件地址，并且使用的是托管在Route 53上的自定义域.此操作成功完成了.
I previously set up an AWS WorkMail organisation and email address and I am using my custom domain hosted at Route 53. This has worked successfully.
但是，现在我已经创建了第二个WorkMail地址，但是我无法收到发送给它的电子邮件(尽管我可以从中发送电子邮件).我收到以下错误消息:
However now I have created a second WorkMail address, I am unable to receive email to it (although I can send email from it). I receive the following error message:
The response from the remote server was:
550 5.1.1 Requested action not taken: mailbox unavailable
Final-Recipient: rfc822; email@my-domain.com
Action: failed
Status: 5.1.1
Remote-MTA: dns; inbound-smtp.us-east-1.amazonaws.com. ([my-ip], the
server for the domain [my-domain.com].)
Diagnostic-Code: smtp; 550 5.1.1 Requested action not taken: mailbox
unavailable
Last-Attempt-Date: Wed, 13 Dec 2017 09:07:52 -0800 (PST)
任何人都可以提供建议，为什么第二封电子邮件而不是第一封电子邮件会出现问题?
Could anyone provide advice as why there would be a problem for the second email, but not the first?
修改:
根据kiwicopple的建议，我确保自定义域均为Set as Default，并且已为此电子邮件地址选择了该域.但是，这不能解决问题.
As per kiwicopple's suggestion I have ensured that both the custom domain is Set as Default and that this domain is selected for the email address. However, this has not resolved the issue.
推荐答案
迟到(2019！)比以往任何时候都好.
Better late (2019!) than never.
我必须在 Route 53 Hosted Zones 控制台中手动设置 MX 和 CNAME 记录.
I had to set the MX and CNAME records manually in the Route 53 Hosted Zones console.
因此，首先:请确保您具有在Route 53上设置的用于接收邮件的记录集！您可以通过执行以下操作进行检查:
So first up: Make sure you have your record sets for receiving mail set up in Route 53! You can check this by doing the following:
- 在 WorkMail AWS控制台中，转到域
- 假设您的域是默认域，请单击它
- 在域验证状态屏幕中，确保邮件设置(必需)下的记录已被验证，这意味着它们已在 53号公路(对我来说，我缺少MX和CNAME记录).如果缺少它们或除 verified 以外的其他内容，那么这就是您需要在 Route 53 中修复的问题.
- 如果记录不在我们的 Route 53/托管区域记录中，请手动添加
- 您现在应该可以在Amazon WorkMail中接收邮件.
- In the WorkMail AWS Console, go to Domain
- Assuming your domain is the default, click on it
- In the Domain Verification Status screen make sure that the records under Mail Setup (Required) are verified, meaning that they are set in Route 53 (for me I was missing an MX and CNAME record). If they are missing or something else besides verified, then that's a problem you need to fix in Route 53.
- If the records are not in our Route 53 / Hosted Zones records, add them manually
- You should now be able to receive mail in Amazon WorkMail.
为我工作.
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