如何在 Entiltment Process Milestone 中计算目标响应日期? [英] How the target response Date is calculate in an Entiltment Process Milestone?

问题描述

我是使用 OOTB 实现的 Entitlement Process 和 Milestones 的新手.在我的组织中，两个 营业时间(1 个用于 SLA，1 个用于 OLA)设置为不同的时区.每个营业时间配置为 上午 9 点至下午 6 点.

从链接扩展问题:

解决方案

首先，关于:基于 salesforce 的营业时间的时间触发值是多少?EOB，代表工作日结束，所以 19:00 或 7 PMSOB，在您的样本中是上午 10 点

我也清除了我对那个问题的原始答案.

当前问题

目标响应(天)显示 2 持续 45 小时......

啊，嗯，是的，很棘手，经常被要求.2 是简单的 45/24，然后四舍五入...

现在不是工作日！

在 Idea Exchange 上有一些想法，但现在就是这样.

I am new to the Entitlement Process and Milestones using the OOTB implementations. In my org, two business hours (1 for SLA and 1 for OLA) set with different timezone. Each business hours configured to work 9 AM to 6 PM.

Extending the question from link : What will be the time trigger value based on the Business hour in salesforce? .

I have some SLA which has 5 days of deadline. As per formula ((EOB-SOB) * MPH) * NOBD), I need to get clarification on below if its correct:

EOB = Assume 5 days deadline, so 14/05/17
SOB = Today, so 09/05/17
MPH = 60 minutes
NOB = 5, What do I need to consider here? As No. of business day means 5 days
here, as 5 days of deadline?? Please clarify.

One thing which is observed for 5 days business: as per formula 5*60*5=1500 or 5*60*9 (no of business hours)=2700. As per 2nd logic I implemented, but OOTB not showing 5 days, its only showing the 2 days why ?

解决方案

First of all, regarding: What will be the time trigger value based on the Business hour in salesforce? EOB, stood for end of Business day, so 19:00 or 7 PM SOB, was 10 AM in your sample

I have cleared up my original answer on that question as well.

Current question

Target Response (Days) showing 2 for 45 hours....

Ah, eh, yes tricky and often asked for. The 2 is simple 45/24 and then rounded off...

It is not business days!

There are some ideas on the Idea Exchange for this, but for now this is how it is.

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