如何在实用流程里程碑中计算目标响应日期? [英] How the target response Date is calculate in an Entiltment Process Milestone?

问题描述

我对使用OOTB实现的Entitlement Process和Milestones是陌生的.在我的组织中，两个business hours(对于SLA为1，对于OLA为1)设置了不同的时区.配置为每个工作时间9 AM to 6 PM.

I am new to the Entitlement Process and Milestones using the OOTB implementations. In my org, two business hours (1 for SLA and 1 for OLA) set with different timezone. Each business hours configured to work 9 AM to 6 PM.

通过链接扩展问题:

Extending the question from link : What will be the time trigger value based on the Business hour in salesforce? .

我有一些SLA，截止日期为5天.根据公式((EOB-SOB) * MPH) * NOBD)，如果正确，我需要在下面进行澄清:

I have some SLA which has 5 days of deadline. As per formula ((EOB-SOB) * MPH) * NOBD), I need to get clarification on below if its correct:

EOB = Assume 5 days deadline, so 14/05/17
SOB = Today, so 09/05/17
MPH = 60 minutes
NOB = 5, What do I need to consider here? As No. of business day means 5 days
here, as 5 days of deadline?? Please clarify.

在5天的营业中观察到的一件事情:根据公式5 * 60 * 5 = 1500或5 * 60 * 9(无营业时间)= 2700.根据我实施的第二个逻辑，但是OOTB没有显示5天，它只显示了2天，为什么?

One thing which is observed for 5 days business: as per formula 5*60*5=1500 or 5*60*9 (no of business hours)=2700. As per 2nd logic I implemented, but OOTB not showing 5 days, its only showing the 2 days why ?

推荐答案

首先，关于:

First of all, regarding: What will be the time trigger value based on the Business hour in salesforce? EOB, stood for end of Business day, so 19:00 or 7 PM SOB, was 10 AM in your sample

我也已经清除了有关该问题的原始答案.

I have cleared up my original answer on that question as well.

目标响应(天)显示2，持续45小时....

Target Response (Days) showing 2 for 45 hours....

啊，嗯，是棘手的，经常被问到. 2是简单的45/24，然后四舍五入...

Ah, eh, yes tricky and often asked for. The 2 is simple 45/24 and then rounded off...

现在不是工作日！

在 Idea Exchange 上有一些想法，但现在就这样

There are some ideas on the Idea Exchange for this, but for now this is how it is.

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