将屏幕截图上传到新的iTunes Connect时出错 [英] Error Uploading Screenshots to new iTunes Connect

问题描述

我已经遇到这个问题两天了，因为新的iTunes Connect变得可用。

I've been experiencing this issue for two days, since the new iTunes Connect became avaiable.

添加新屏幕截图时，我首先收到了错误：

When adding a new screenshot, at first, I was receiving the error:

您的应用信息无法保存。再试一次。如果问题
仍然存在，请与我们联系。

Your app information could not be saved. Try again. If the problem persists, contact us.

检查浏览器中的元素，在控制台中我可以看到他们得到了服务器错误：

Inspecting the element in browser, in the console i could see that they got a server error:

我们遇到服务器错误... 500

We've got a server error... 500

但昨天，错误发生了变化。服务器正在响应 SUCCESS ，但尝试上传任何屏幕截图时出现新错误：

But yesterday, the error changed. The server was responding SUCCESS, but a new error appeared when trying to upload any screenshot:

无法为4英寸iPhone 5和
iPod touch（第5代）Retina显示屏制作屏幕截图（4英寸上传时出错）

Failed to create a screenshot for Screenshots for 4-inch iPhone 5 and iPod touch (5th generation) Retina display (error for 4-inch upload)

我确定我的图像类型/尺寸没问题。

I'm sure my image types/sizes are ok.

今天，我回到了服务器错误...

Today, I'm back to the server error...

Apple今天回复了我的帖子，但要求提供其他信息，例如截图和页面的源代码。

Apple responded my thread with them today, but to ask for additional information such as screenshots and the source code of the page.

其他人有此问题吗？有人从Apple获得答案吗？

Anyone else having this issue? Anyone got the answers from Apple?

Thx

SS在Safari中检查元素：

SS of inspecting element in Safari:

推荐答案

我遇到了同样的问题。我的解决方案就是避免使用默认名称（即iOS模拟器屏幕截图********），只需将屏幕截图重命名为1.png，2.png ...，它应该没问题现在。

I met the same problem. The solution for me is just avoiding to use the default name (i.e. iOS Simulator Screen Shot ********), simply rename the screenshots as "1.png, 2.png..." and it should be OK now.

这篇关于将屏幕截图上传到新的iTunes Connect时出错的文章就介绍到这了，希望我们推荐的答案对大家有所帮助，也希望大家多多支持IT屋！