PowerPoint Web App间歇性问题 [英] PowerPoint Web App intermittent problem

问题描述

当文件以查看模式打开时，我们的PowerPoint Web应用程序当前遇到问题.该文件在约20秒后无法打开，我们收到错误消息:

We are currently experiencing a problem with our PowerPoint web app when files are opening in view mode. The file doesn't open after ~20 seconds and we receive the error:

要么网络连接丢失，要么服务器太忙以致无法处理您的请求.检查您的网络连接，稍后再尝试请求."

"Either network connectivity has been lost or the server is too busy to service your request. Check your network connection and try the request later."

最奇怪的是，此错误仅发生在我们的某些PowerPoint文件中.另外，如果我下载并重新上传这些文件，它们也会起作用.不过，当用户间歇性地上传文件时，它似乎确实是重复出现的，所以我无法一次下载 然后重新上传.

The strangest thing is that this error is only happening for some of our PowerPoint files. Also if I download and re-upload those files, they work. It does appear to be re-occurring when users upload files intermittently though, so I can't do a one off download and re-upload.

我尝试清除OWA缓存，但没有帮助.我还进行了其他一些基本检查，看不到任何问题.

I've tried clearing the OWA cache and it didn't help. I've also performed some other basic checks and can't see any issues.

发生错误时，ULS日志显示此消息:

The ULS logs show this message when the error occurs:

PowerPoint Web服务执行Web方法处理程序时超时:System.TimeoutException:检索状态代码为InProgress的项目时超时

PowerPoint Web Services "Time out when executing web method handler: System.TimeoutException: Timeout on retrieving item with status code: InProgress "

其他人也遇到过类似的问题吗?

Has anyone else experienced a similar issue?

谢谢

Matthew

推荐答案

由于此问题是随机发生的，为了解决此问题并查找原因，建议您使用提琴手. Fiddler是一个Web调试工具，您可以跟踪过程并查看 发生问题后出现故障.

As this issue happens randomly, to troubleshoot this issue and find the cause, I suggest you use the Fiddler. Fiddler is a web debugging tool, you can trace the process and see what is failing once the issue occurs.

同时，请尝试在不进行任何自定义(例如自定义服务连接)的情况下创建新的Web应用程序解决这个问题.

最好的问候，

Linda(张)

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