我应该在IT软件解决方案中寻找哪些功能 [英] What features should I look for in a IT software solution

问题描述

我们目前有要求处理帮助台请求，任务，项目管理，计费，应付账款，时间表，以及批处理作业和调查等内容。我发现很难找到包含所有这些功能的软件程序（特别是像我们这样的小型企业以合理的成本）。我缺乏完美也可能会让我错过一些需要的东西。



您看到的有哪些选项涵盖上述列表和希望在IT商店/咨询业务中需要您知道的其他功能吗？



我缺少哪些功能你需要什么功能，而我还没有包含哪些？



我想确保我涵盖所有基础，因为这可能是相当多的钱，而不是公司想要支付两倍的费用。



我正在寻找适合上述列表的网站（包含批处理代理），并可扩展到我们可能需要的其他功能和附加组件。 />


我尝试过：



一般来说，标准的ERP适合当找到一个软件程序来处理IT（特别是小型咨询/产品开发组织）的需求时，所有解决方案似乎都没有成功，因为它太昂贵且对所需功能的限制太多。

We currently have requirements to handle Help Desk Requests, Tasks, Project Management, Billing, Payables, Timesheets, and perhaps things like Batch Jobs and Surveys. I am finding it hard to find software programs that encompass all of these features (particularly at a reasonable cost for smaller businesses like ours). It is also likely that my lack of perfection has caused me to miss something that will be needed.

What options are there that you have seen that cover the above list and hopefully other features that you know are needed in an IT shop / Consulting business?

What features am I missing that you have needed, and I have not included?

I want to make sure I cover all the bases as this is likely to be a fair amount of money and not something the company will want to pay for twice.

I am looking for a web site (with Batch Agents) that will suit the above list and be expandable to other features and add-ons we may need.

What I have tried:

In general the standard "ERP" fits all solution didn't seem to hold up when it comes to finding a software program to handle the needs of the IT (particularly small consulting/product development organization) as it is too expensive and too limited regarding the features needed.

推荐答案

Basecamp.com [ ^ ]是一个很好的起点。



它专注于项目管理，但是团队还有其他可以轻松集成的工具。



这将解决你的PM，任务等问题。

但它没有东西像应付款等。

以下是它的一些内容ers：

Basecamp.com[^] is a good place to start out.

It is focused on Project Management but the team has other tools which integrate easily too.

It's going to solve your PM, Tasks etc.
But it doesn't have things like payables, etc.
Here are some things it covers:

Messages
Realtime chat
To-do lists
Schedules
File storage
Documents
Automatic check-ins

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