DOPU电子邮件未被患者接收 [英] DOPU e-mails not being received by patients

问题描述

我们的一位客户已决定在结账时为每位患者使用下车/取件功能。  然而，大量患者报告从未收到HealthVault的电子邮件。  我已经确认所有内容都已正确设置
（电子邮件地址和安全问题/答案）。  当我在本地执行测试时，它们都会通过。  然而，当我远程连接时，电子邮件没有发送到yahoo或gmail，但我确实在我们的测试帐户收到了一封。

One of our customers has decided to use the dropoff/pickup feature for every patient at checkout.  However, a large number of the patients report not ever receiving an e-mail from HealthVault.  I have verified that everything is set up correctly (the e-mail address, and the security question/answer).  When I execute my tests locally, they all pass.  However, when I remotely connect, e-mails were not sent to yahoo or gmail, but I did receive one at our test account here.

可能导致这种情况发生的原因是什么？

What might cause this to happen?

推荐答案

嗨Jim，

使用DOPU模型时，应用程序负责获取给客户的安全问题。这可以是在访问时交给客户的打印输出的形式，或者可以通过电子邮件发送到客户的电子邮件地址。
如果是向客户发送电子邮件，则该电子邮件不是由HealthVault平台提供的，而是由您的应用程序发送给客户提供给您的电子邮件。

When using the DOPU model, the application is responsible for getting the security question to the customer. This can be in the form of a print out handed to the customer at the time of the visit, or it can be sent via email to the customers email address. In the case of an email to the customer, the email is not sourced by the HealthVault platform, rather it is sent by the your application to an email that has been provided to you by the customer.

-Sean

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