适用于Outlook 2016的CRM插件已禁用某些用户 [英] CRM Plugin for Outlook 2016 Disabled for some users

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本文介绍了适用于Outlook 2016的CRM插件已禁用某些用户的处理方法，对大家解决问题具有一定的参考价值，需要的朋友们下面随着小编来一起学习吧！

问题描述

 

 

Hi Team，

我们面临着2016年CRM插件前景的问题。四位用户正在展望插件由于某种原因被禁用。

We are facing an issue with outlook for CRM plugin 2016. Four users are having the outlook plugin disabled due to some reason.

我尝试了不同的选项，如：

I tried different options like:


  1. 清除临时文件。
  2. 将CrmAddin和RibbonAddin的加载行为修改为3.

这些不起作用。用户仍然存在问题。

These did not work. Still the issue exists for the users.

使用跟踪工具并找到用户的以下跟踪日志。

Ran the Tracing tool and found the below trace log for the users.

[2018-10-04 13：46：03.514]进程：OUTLOOK |线程：2100 |类别：Unmanaged.Platform |用户：PlatformUser |级别：错误|无法删除CRM文件夹功能：CDisableState :: DisableUI文件：DisableState.cpp行：99

[2018-10-04 13：46：03.514]进程：OUTLOOK |线程：2100 |类别：不受管理。平台|用户：PlatformUser |级别：错误| CDisableState :: Deactivate File：DisableState.cpp Line：59

> hr = 0x8002801d

[2018-10-04 13：46：04.521]进程：OUTLOOK | Thread ：11072 |类别：Unmanaged.Platform |用户：PlatformUser |级别：错误|无法从功能区控件确定控件类型'//Control[@Id='Mscrm.TabSearch']'功能：CCmdButtonHandler :: HrParseActionString
文件：CmdBarEvtHandler.cpp行：432

[ 2018-10-04 13：46：04.882]进程：OUTLOOK |线程：11072 |分类：Unmanaged.Platform |用户：PlatformUser |级别：错误|无法从功能区控件确定控件类型'//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Opportunity']'功能：CCmdButtonHandler :: HrParseActionString
文件：CmdBarEvtHandler.cpp行：432
[2018-10-04 13：46：04.897]进程：OUTLOOK |线程：11072 |分类：Unmanaged.Platform |用户：PlatformUser |级别：错误|无法从功能区控件确定控件类型'//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Lead']'功能：CCmdButtonHandler :: HrParseActionString
文件：CmdBarEvtHandler.cpp行：432
[2018-10-04 13：46：04.904]进程：OUTLOOK |线程：11072 |分类：Unmanaged.Platform |用户：PlatformUser |级别：错误|无法从功能区控件确定控件类型'//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Case']'功能：CCmdButtonHandler :: HrParseActionString
文件：CmdBarEvtHandler.cpp行：432
[2018-10-04 13：46：04.909]进程：OUTLOOK |主题：11072 |分类：Unmanaged.Platform |用户：PlatformUser |级别：错误|无法从功能区控件确定控件类型'//Control[@Id='Mscrm.Explorer.Mail.ConvertTo']'功能：CCmdButtonHandler :: HrParseActionString
文件：CmdBarEvtHandler.cpp行：432

[2018-10-04 13：46：04.919]进程：OUTLOOK |线程：11072 |分类：Unmanaged.Platform |用户：PlatformUser |级别：错误|无法从功能区控件中确定控件类型'//Control[@Id='Mscrm.Explorer.Actions.Menu.AddConnection.Mail']'功能：CCmdButtonHandler :: HrParseActionString
文件：CmdBarEvtHandler.cpp行：432

[2018-10-04 13：46：04.925]进程：OUTLOOK |线程：11072 |分类：Unmanaged.Platform |用户：PlatformUser |级别：错误|无法从功能区控件中确定控件类型'//Control[@Id='Mscrm.Explorer.Actions.Menu.AddConnection.Mail']'功能：CCmdButtonHandler :: HrParseActionString
文件：CmdBarEvtHandler.cpp行：432

[2018-10-04 13：46：04.933]进程：OUTLOOK |线程：11072 |分类：Unmanaged.Platform |用户：PlatformUser |级别：错误|无法从功能区控件确定控件类型'//Control[@Id='Mscrm.Explorer.Mail.ViewInCrm']'功能：CCmdButtonHandler :: HrParseActionString
文件：CmdBarEvtHandler.cpp行：432

[2018-10-04 13：46：05.52]进程：OUTLOOK |线程：11072 |分类：Unmanaged.Platform |用户：PlatformUser |级别：错误|无法从功能区控件确定控件类型'//Control[@Id='Mscrm.TabSearch']'功能：CCmdButtonHandler :: HrParseActionString
文件：CmdBarEvtHandler.cpp行：432

[ 2018-10-04 13：46：05.94]进程：OUTLOOK |线程：11072 |分类：Unmanaged.Platform |用户：PlatformUser |级别：错误|无法从功能区控件确定控件类型'//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Opportunity']'功能：CCmdButtonHandler :: HrParseActionString
文件：CmdBarEvtHandler.cpp行：432
[2018-10-04 13：46：05.99]进程：OUTLOOK |线程：11072 |分类：Unmanaged.Platform |用户：PlatformUser |级别：错误|无法从功能区控件确定控件类型'//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Lead']'功能：CCmdButtonHandler :: HrParseActionString
文件：CmdBarEvtHandler.cpp行：432
[2018-10-04 13：46：05.105]进程：OUTLOOK |线程：11072 |分类：Unmanaged.Platform |用户：PlatformUser |级别：错误|无法从功能区控件确定控件类型'//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Case']'功能：CCmdButtonHandler :: HrParseActionString
文件：CmdBarEvtHandler.cpp行：432
[2018-10-04 13：46：05.110]进程：OUTLOOK |线程：11072 |分类：Unmanaged.Platform |用户：PlatformUser |级别：错误|无法从功能区控件确定控件类型'//Control[@Id='Mscrm.Explorer.Mail.ConvertTo']'功能：CCmdButtonHandler :: HrParseActionString
文件：CmdBarEvtHandler.cpp行：432

[2018-10-04 13：46：05.115]进程：OUTLOOK |线程：11072 |分类：Unmanaged.Platform |用户：PlatformUser |级别：错误|无法从功能区控件中确定控件类型'//Control[@Id='Mscrm.Explorer.Actions.Menu.AddConnection.Mail']'功能：CCmdButtonHandler :: HrParseActionString
文件：CmdBarEvtHandler.cpp行：432

[2018-10-04 13：46：05.121]进程：OUTLOOK |线程：11072 |分类：Unmanaged.Platform |用户：PlatformUser |级别：错误|无法从功能区控件中确定控件类型'//Control[@Id='Mscrm.Explorer.Actions.Menu.AddConnection.Mail']'功能：CCmdButtonHandler :: HrParseActionString
文件：CmdBarEvtHandler.cpp行：432

[2018-10-04 13：46：05.126]进程：OUTLOOK |线程：11072 |分类：Unmanaged.Platform |用户：PlatformUser |级别：错误|无法从功能区控件确定控件类型'//Control[@Id='Mscrm.Explorer.Mail.ViewInCrm']'功能：CCmdButtonHandler :: HrParseActionString
文件：CmdBarEvtHandler.cpp行：432

[2018-10-04 13：46：05.516]进程：OUTLOOK |线程：11072 |分类：Unmanaged.Platform |用户：PlatformUser |级别：错误|无法从功能区控件确定控件类型'//Control[@Id='Mscrm.TabSearch']'功能：CCmdButtonHandler :: HrParseActionString
文件：CmdBarEvtHandler.cpp行：432

[ 2018-10-04 13：46：05.551]进程：OUTLOOK |线程：11072 |分类：Unmanaged.Platform |用户：PlatformUser |级别：错误|无法从功能区控件确定控件类型'//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Opportunity']'功能：CCmdButtonHandler :: HrParseActionString
文件：CmdBarEvtHandler.cpp行：432
[2018-10-04 13：46：05.557]进程：OUTLOOK |线程：11072 |分类：Unmanaged.Platform |用户：PlatformUser |级别：错误|无法从功能区控件确定控件类型'//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Lead']'功能：CCmdButtonHandler :: HrParseActionString
文件：CmdBarEvtHandler.cpp行：432
[2018-10-04 13：46：05.582]进程：OUTLOOK |线程：11072 |分类：Unmanaged.Platform |用户：PlatformUser |级别：错误|无法从功能区控件确定控件类型'//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Case']'功能：CCmdButtonHandler :: HrParseActionString
文件：CmdBarEvtHandler.cpp行：432
[2018-10-04 13：46：05.587]进程：OUTLOOK |线程：11072 |分类：Unmanaged.Platform |用户：PlatformUser |级别：错误|无法从功能区控件确定控件类型'//Control[@Id='Mscrm.Explorer.Mail.ConvertTo']'功能：CCmdButtonHandler :: HrParseActionString
文件：CmdBarEvtHandler.cpp行：432

[2018-10-04 13：46：05.600]进程：OUTLOOK |线程：11072 |分类：Unmanaged.Platform |用户：PlatformUser |级别：错误|无法从功能区控件中确定控件类型'//Control[@Id='Mscrm.Explorer.Actions.Menu.AddConnection.Mail']'功能：CCmdButtonHandler :: HrParseActionString
文件：CmdBarEvtHandler.cpp行：432

[2018-10-04 13：46：05.605]进程：OUTLOOK |线程：11072 |分类：Unmanaged.Platform |用户：PlatformUser |级别：错误|无法从功能区控件中确定控件类型'//Control[@Id='Mscrm.Explorer.Actions.Menu.AddConnection.Mail']'功能：CCmdButtonHandler :: HrParseActionString
文件：CmdBarEvtHandler.cpp行：432

[2018-10-04 13：46：05.610]进程：OUTLOOK |线程：11072 |分类：Unmanaged.Platform |用户：PlatformUser |级别：错误|无法从功能区控件确定控件类型'//Control[@Id='Mscrm.Explorer.Mail.ViewInCrm']'功能：CCmdButtonHandler :: HrParseActionString
文件：CmdBarEvtHandler.cpp行：432

[2018-10-04 13：46：07.9]进程：OUTLOOK |线程：11072 |分类：Unmanaged.Platform |用户：PlatformUser |级别：错误|无法从功能区控件确定控件类型'//Control[@Id='Mscrm.DynamicMenu.NewActivity.CrmTab']'功能：CCmdButtonHandler :: HrParseActionString
文件：CmdBarEvtHandler.cpp行：432

[2018-10-04 13：46：07.32]进程：OUTLOOK |线程：11072 |分类：Unmanaged.Platform |用户：PlatformUser |级别：错误|无法从功能区控件确定控件类型'//Control[@Id='Mscrm.DynamicMenu.NewRecord.CrmTab']'功能：CCmdButtonHandler :: HrParseActionString
文件：CmdBarEvtHandler.cpp行：432

[2018-10-04 13：46：16.96]进程：OUTLOOK |线程：11072 |分类：Unmanaged.Platform |用户：PlatformUser |级别：错误|无法从功能区控件确定控件类型'//Control[@Id='Mscrm.TabSearch']'功能：CCmdButtonHandler :: HrParseActionString
文件：CmdBarEvtHandler.cpp行：432

[ 2018-10-04 13：46：16.123]进程：OUTLOOK |线程：11072 |分类：Unmanaged.Platform |用户：PlatformUser |级别：错误|无法从功能区控件确定控件类型'//Control[@Id='Mscrm.DynamicMenu.NewActivity.CrmTab']'功能：CCmdButtonHandler :: HrParseActionString
文件：CmdBarEvtHandler.cpp行：432

[2018-10-04 13：46：16.144]进程：OUTLOOK |线程：11072 |分类：Unmanaged.Platform |用户：PlatformUser |级别：错误|无法从功能区控件确定控件类型'//Control[@Id='Mscrm.DynamicMenu.NewRecord.CrmTab']'功能：CCmdButtonHandler :: HrParseActionString
文件：CmdBarEvtHandler.cpp行：432

[2018-10-04 13:46:03.514] Process:OUTLOOK |Thread:2100 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Failed to delete CRM folders Function: CDisableState::DisableUI File: DisableState.cpp Line: 99
[2018-10-04 13:46:03.514] Process:OUTLOOK |Thread:2100 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CDisableState::Deactivate File: DisableState.cpp Line: 59
>hr = 0x8002801d
[2018-10-04 13:46:04.521] Process:OUTLOOK |Thread:11072 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.TabSearch']' Function: CCmdButtonHandler::HrParseActionString File: CmdBarEvtHandler.cpp Line: 432
[2018-10-04 13:46:04.882] Process:OUTLOOK |Thread:11072 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Opportunity']' Function: CCmdButtonHandler::HrParseActionString File: CmdBarEvtHandler.cpp Line: 432
[2018-10-04 13:46:04.897] Process:OUTLOOK |Thread:11072 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Lead']' Function: CCmdButtonHandler::HrParseActionString File: CmdBarEvtHandler.cpp Line: 432
[2018-10-04 13:46:04.904] Process:OUTLOOK |Thread:11072 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Case']' Function: CCmdButtonHandler::HrParseActionString File: CmdBarEvtHandler.cpp Line: 432
[2018-10-04 13:46:04.909] Process:OUTLOOK |Thread:11072 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo']' Function: CCmdButtonHandler::HrParseActionString File: CmdBarEvtHandler.cpp Line: 432
[2018-10-04 13:46:04.919] Process:OUTLOOK |Thread:11072 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Actions.Menu.AddConnection.Mail']' Function: CCmdButtonHandler::HrParseActionString File: CmdBarEvtHandler.cpp Line: 432
[2018-10-04 13:46:04.925] Process:OUTLOOK |Thread:11072 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Actions.Menu.AddConnection.Mail']' Function: CCmdButtonHandler::HrParseActionString File: CmdBarEvtHandler.cpp Line: 432
[2018-10-04 13:46:04.933] Process:OUTLOOK |Thread:11072 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ViewInCrm']' Function: CCmdButtonHandler::HrParseActionString File: CmdBarEvtHandler.cpp Line: 432
[2018-10-04 13:46:05.52] Process:OUTLOOK |Thread:11072 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.TabSearch']' Function: CCmdButtonHandler::HrParseActionString File: CmdBarEvtHandler.cpp Line: 432
[2018-10-04 13:46:05.94] Process:OUTLOOK |Thread:11072 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Opportunity']' Function: CCmdButtonHandler::HrParseActionString File: CmdBarEvtHandler.cpp Line: 432
[2018-10-04 13:46:05.99] Process:OUTLOOK |Thread:11072 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Lead']' Function: CCmdButtonHandler::HrParseActionString File: CmdBarEvtHandler.cpp Line: 432
[2018-10-04 13:46:05.105] Process:OUTLOOK |Thread:11072 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Case']' Function: CCmdButtonHandler::HrParseActionString File: CmdBarEvtHandler.cpp Line: 432
[2018-10-04 13:46:05.110] Process:OUTLOOK |Thread:11072 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo']' Function: CCmdButtonHandler::HrParseActionString File: CmdBarEvtHandler.cpp Line: 432
[2018-10-04 13:46:05.115] Process:OUTLOOK |Thread:11072 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Actions.Menu.AddConnection.Mail']' Function: CCmdButtonHandler::HrParseActionString File: CmdBarEvtHandler.cpp Line: 432
[2018-10-04 13:46:05.121] Process:OUTLOOK |Thread:11072 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Actions.Menu.AddConnection.Mail']' Function: CCmdButtonHandler::HrParseActionString File: CmdBarEvtHandler.cpp Line: 432
[2018-10-04 13:46:05.126] Process:OUTLOOK |Thread:11072 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ViewInCrm']' Function: CCmdButtonHandler::HrParseActionString File: CmdBarEvtHandler.cpp Line: 432
[2018-10-04 13:46:05.516] Process:OUTLOOK |Thread:11072 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.TabSearch']' Function: CCmdButtonHandler::HrParseActionString File: CmdBarEvtHandler.cpp Line: 432
[2018-10-04 13:46:05.551] Process:OUTLOOK |Thread:11072 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Opportunity']' Function: CCmdButtonHandler::HrParseActionString File: CmdBarEvtHandler.cpp Line: 432
[2018-10-04 13:46:05.557] Process:OUTLOOK |Thread:11072 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Lead']' Function: CCmdButtonHandler::HrParseActionString File: CmdBarEvtHandler.cpp Line: 432
[2018-10-04 13:46:05.582] Process:OUTLOOK |Thread:11072 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Case']' Function: CCmdButtonHandler::HrParseActionString File: CmdBarEvtHandler.cpp Line: 432
[2018-10-04 13:46:05.587] Process:OUTLOOK |Thread:11072 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo']' Function: CCmdButtonHandler::HrParseActionString File: CmdBarEvtHandler.cpp Line: 432
[2018-10-04 13:46:05.600] Process:OUTLOOK |Thread:11072 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Actions.Menu.AddConnection.Mail']' Function: CCmdButtonHandler::HrParseActionString File: CmdBarEvtHandler.cpp Line: 432
[2018-10-04 13:46:05.605] Process:OUTLOOK |Thread:11072 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Actions.Menu.AddConnection.Mail']' Function: CCmdButtonHandler::HrParseActionString File: CmdBarEvtHandler.cpp Line: 432
[2018-10-04 13:46:05.610] Process:OUTLOOK |Thread:11072 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ViewInCrm']' Function: CCmdButtonHandler::HrParseActionString File: CmdBarEvtHandler.cpp Line: 432
[2018-10-04 13:46:07.9] Process:OUTLOOK |Thread:11072 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.DynamicMenu.NewActivity.CrmTab']' Function: CCmdButtonHandler::HrParseActionString File: CmdBarEvtHandler.cpp Line: 432
[2018-10-04 13:46:07.32] Process:OUTLOOK |Thread:11072 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.DynamicMenu.NewRecord.CrmTab']' Function: CCmdButtonHandler::HrParseActionString File: CmdBarEvtHandler.cpp Line: 432
[2018-10-04 13:46:16.96] Process:OUTLOOK |Thread:11072 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.TabSearch']' Function: CCmdButtonHandler::HrParseActionString File: CmdBarEvtHandler.cpp Line: 432
[2018-10-04 13:46:16.123] Process:OUTLOOK |Thread:11072 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.DynamicMenu.NewActivity.CrmTab']' Function: CCmdButtonHandler::HrParseActionString File: CmdBarEvtHandler.cpp Line: 432
[2018-10-04 13:46:16.144] Process:OUTLOOK |Thread:11072 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.DynamicMenu.NewRecord.CrmTab']' Function: CCmdButtonHandler::HrParseActionString File: CmdBarEvtHandler.cpp Line: 432

Regards,

Mahesh

推荐答案

Hi,
Mahesh

 Do you mean user has installed the CRM for Outlook
client add-on, and for some reason, the add-on is automatically disabled?If so, You can find the error by looking at the link below:

 Do you mean user has installed the CRM for Outlook client add-on, and for some reason, the add-on is automatically disabled?If so, You can find the error by looking at the link below:

 Dynamics CRM for Outlook Not Working
 Dynamics CRM for Outlook Not Working


这篇关于适用于Outlook 2016的CRM插件已禁用某些用户的文章就介绍到这了，希望我们推荐的答案对大家有所帮助，也希望大家多多支持IT屋！

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