MS Project 2016与故障模块路径崩溃：C：\ WINDOWS \ SYSTEM32 \ div311.dll [英] MS Project 2016 crashing with Faulting module path: C:\WINDOWS\SYSTEM32\d3d11.dll

问题描述

MS Project 2016的新安装随机崩溃并出现以下错误 - 删除并重新安装。运行Win 10 Pro - 完全更新补丁。我在同一台计算机上运行MS Office 365 Home 64位。

错误的应用程序名称：WINPROJ.EXE，版本：16.0.7466.2038，时间戳：0x5814ac5b

错误模块名称：d3d11.dll，版本：10.0.14393.351，时间戳：0x5801a469

异常代码：0xc0000005

故障偏移：0x00095bc0

故障处理ID：0x2c54

错误的应用程序启动时间：0x01d24127c08d16a0

错误的应用程序路径：C：\Program Files（x86）\ Microsoft Office \ Change &\\Office16 \ WINPROJ.EXE

错误模块路径：C：\ WINDOWS \SYSTEM32 \d3d11.dll

报告ID：88e2722b-ad1b-11e6-9d59-305a3a027f9d

错误包裹全名： 

错误包裹相关申请ID： 

任何帮助都非常感谢，因为我无法做任何工作！

解决方案

< blockquote>

您好RJL UK，

根据您的描述，此问题会在您的环境中随机崩溃。

首先我建议您确认如果它在安全模式下工作正常，如果在安全模式下工作正常，请检查excel中的加载项并禁用它们。

然后请尝试禁用硬件图形加速：

在文件 - 选项 - 高级 - 显示 - 勾选"禁用硬件图形加速" - >好的。

您也可以尝试在您的环境中修复Publisher并检查结果。

关于如何维修发布者请参阅此支持文章：

https://support.office.com/en-us/article/Repair-an-Office-application-7821d4b6-7c1d-4205-aa0e-a6b40c5bb88b

请先试试这些方法并让我知道结果，我很乐意为您提供帮助。

New install of MS Project 2016 randomly crashes with the following error - having deleted it and reinstalled. Running Win 10 Pro - fully up to date on patches. I have MS Office 365 Home 64 bit running on the same computer.

Faulting application name: WINPROJ.EXE, version: 16.0.7466.2038, time stamp: 0x5814ac5b
Faulting module name: d3d11.dll, version: 10.0.14393.351, time stamp: 0x5801a469
Exception code: 0xc0000005
Fault offset: 0x00095bc0
Faulting process ID: 0x2c54
Faulting application start time: 0x01d24127c08d16a0
Faulting application path: C:\Program Files (x86)\Microsoft Office\Root\Office16\WINPROJ.EXE
Faulting module path: C:\WINDOWS\SYSTEM32\d3d11.dll
Report ID: 88e2722b-ad1b-11e6-9d59-305a3a027f9d
Faulting package full name: 
Faulting package-relative application ID: 

Any help greatly appreciated as I can't do any work!

解决方案

Hi RJL UK,

Based on your description, this problem is randomly crashed in your environment.

First I suggest you confirm if it will work fine in safe mode, if it works fine in safe mode, please check the add-ins in your excel and disable them.

Then please try to disable the hardware graphics acceleration:
In File- Options- Advanced- Display- Tick "Disable hardware graphics acceleration" -> OK.

You can also try to repair Publisher in your environment and check the result.

About how to repair Publisher please refer to this support article:
https://support.office.com/en-us/article/Repair-an-Office-application-7821d4b6-7c1d-4205-aa0e-a6b40c5bb88b

Please try these methods first and let me know the result, I'm glad to help you.

这篇关于MS Project 2016与故障模块路径崩溃：C：\ WINDOWS \ SYSTEM32 \ div311.dll的文章就介绍到这了，希望我们推荐的答案对大家有所帮助，也希望大家多多支持IT屋！