你如何做自定义同时响铃 [英] How Do You Do Custom Simultaneous Ring

问题描述

我们需要开发一个定制的同步环应用程序。基本要求是，如果特定用户从一组指定的电话号码接收电话，则同时拨打另一组指定的电话号码。
示例：<首席信息官接到首席执行官手机，台式电话或家庭电话的电话。他们的系统会同时响起CIO的手机。

We have a need to develop a custom simultaneous ring application.  The basic
requirements are that if a particular user receives a phone call from a set
of specified phone numbers, then simultaneously ring another set of specified
phone numbers.
Example:
The CIO receives a phone call from the CEO’s cell phone, desk phone, or home
phone.  They system will simultaneously ring the CIO’s cell phone.

这可能吗？如果是这样，我使用哪种API？

Is this possible?  If so, which API do I use?

推荐答案

我可以想到几种方法。

一个是从UCMA SDK中的ACD示例开始并在此基础上构建。您可以编写一个自定义应用程序，根据您想要的标准（传入号码，目的地号码，时间等）进行呼叫路由。

诀窍是将CIO的呼叫路由到呼叫处理程序应用程序。我认为最简单的方法是让CIO将应用程序配置为Team Call组中的联系人。这样一来，这个电话就会响起CIO的电话，也会被分到团队手中。 ACD代码将接收呼叫并做出路由决定并将呼叫转发到所选号码。

另一种方法是在服务器上编写MSPL应用程序以进行自定义路由。这基本上就是InboundRouting脚本和应用程序现在所做的事情。您可以在入站路由脚本前插入您的scipt / app，并根据传入的号码/ ID和目标提供特殊处理。

There are a couple of approaches that I can think of.

One would  be to start with the ACD sample in the UCMA SDK and build on that.  You can write a custom application that will do the call routing based on what ever criteria you want (incoming number, destination number, time of day, whatever). 

The trick is to get calls to the CIO to be routed to the call handler app.  I think that the easiest thing to do there is to have the CIO configure the application as the contact in their Team Call group.  That way the call will ring the CIOs phone and also be forked to the team.  The ACD code would receive the call and make the routing decision and forward the call to the chosen number.

The other approach would involve writing an MSPL application on the server to do the custom routing.  This is basiclly what the InboundRouting script and app do now.  You could insert your scipt/app in front of the inbound routing script and provide special processing based on the incoming number/ID and the target.

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