从一个订阅降级为一个较少的订阅而不会丢失任何剩余的积分 [英] Downgrade from one Subscription to a less volumed one without losing any remaining credits

问题描述

我想从一个订阅降级到一个较少的订阅，而不会丢失任何剩余的积分或仅支付相对使用（因为今天进行了自动续订）。我不需要全部250mil，我可以用128 mil成功，但我不想支付两次。一次为250mil，第二次为128.谢谢

解决方案

Hello BumbleBee2015，

当您订阅每月250M字符时，您已在订阅月开始时支付了费用。   没有退款或信用，也不能翻转字符到新的订阅月份。

如果您知道订阅​​何时开始，请将订阅级别更改为订阅月末。订阅日期位于"我的数据"页面中，价格为
https://datamarket.azure.com/account/datasets。

订阅统计日期的月份日期是月周年日。在每个月的那个日期，您订阅的完整角色余额将重置为您的用户帐户（如果您在29日结束的
a月的最后一天购买订阅，则角色余额将在1日重置每月）。

如果您希望启用新订阅，请仔细检查自动续费功能（对于付费订阅）。

希望这会有所帮助。

谢谢。

Hi, I would like to downgrade from one Subscription to a less volumed one without losing any remaining credits OR pay just for the relative use (as the auto renewal was done today). I don't need all 250mil, i can succeed with 128 mil, but i don't want to pay twice. Once for the 250mil and the second for the 128. Thanks

解决方案

Hello BumbleBee2015,

When you subscribed to the 250M characters per month level, you paid for it already at the start of the subscription month.  There are no refunds or credits, nor can you rollover characters to a new subscription month.

If you know your when your subscription started, change the subscription level towards the end of the subscription month. The subscription date is in your My Data page at https://datamarket.azure.com/account/datasets.

The date of the month indicated for your subscription stat date is the monthly anniversary date. On that date each month, the full character balance that you are subscribed to is reset into your user account (if you buy a subscription on the last day of a month ending on the 29th, the character balance resets on the 1st of each month).

Double-check for the auto-refill feature (for paid subscriptions) for your new subscription if you would like it enabled.

Hope this helps.

Thank you.

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