尝试观看Netflix时出现问题 [英] Issues when trying to watch Netflix

问题描述

继续获取"Silverlight插件已崩溃"尝试在Chrome和Firefox上观看Netflix视频时的消息。

我自己重新安装了它，并使用了Fix-It工具。但没有改进。

Netflix支持团队建议我在这里发帖。

有人可以帮忙吗？我使用的是Windows 8.1，在过去的几天里没有问题。

解决方案

虽然您已经多次卸载并重新安装了Silverlight，但是当你卸下Silverlight时，也许你不能很好地清除银光。

 首先，请尝试以下方法再次卸载并安装Silverlight：

•如何清理损坏的Silverlight安装，然后重新安装Silverlight

http://support.microsoft.com/kb/2608523/en-us


•修复损坏的Silverlight安装

http://blogs.msdn.com/b/webapps/archive/2013/05/10/fixing-a-corrupted-silverlight-installation.aspx

如果上面仍然无法帮助，那么你将需要t o按照以下链接中的步骤修复silverlight崩溃：


 ＃修复Silverlight崩溃的不同方法：

http://www.silverlightcrash.com /

最诚挚的问候，

Qimin Ding

Keep getting a "Silverlight plugin has crashed" message when trying to watch Netflix videos on both Chrome and Firefox.

I have reinstalled it by myself, and with the Fix-It tool. But no improvement.

The Netflix support team recommended I post here.

Can anyone help? I am using Windows 8.1, and had no problems until the past few days.

解决方案

Hi,

Although you have uninstalled and reinstalled the silverlight many times, maybe you do not clear the silverlight very well when you uninstalled the silverlight.
 So first please try the follow methods to uninstall and install the silverlight once more:

•How to clean a corrupted Silverlight installation and then reinstall Silverlight
http://support.microsoft.com/kb/2608523/en-us
•Fixing a Corrupted Silverlight Installation
http://blogs.msdn.com/b/webapps/archive/2013/05/10/fixing-a-corrupted-silverlight-installation.aspx

If the above still can not help, then you will need to follow the steps in the link below to fix the silverlight crash:
 # Different ways to fix Silverlight crashes:
http://www.silverlightcrash.com /

Best Regards,
Qimin Ding

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