购买我们的应用程序后，客户无法安装它 [英] After purchasing our app, customer was unable to install it

问题描述

您好，

购买我们的应用程序（下面的链接）后，客户无法安装它。

错误是：

"抱歉，添加应用程序出了问题。"

After purchasing our app (link below), customer was unable to install it.
The error was:
"Sorry, something went wrong with adding the app."

我们如何帮助客户解决问题？

How we can help customer to solve the problem?

链接到App：

http://office.microsoft.com/en-us/store/export-list-item-to-word-WA104008046.aspx

http://office.microsoft.com/en-us/store/export-list-item-to-word-WA104008046.aspx

推荐答案

让您的客户验证安装应用程序是否在其环境中正常运行。  让他们下载一个免费的应用程序，看看是否有效。

Have your customer validate that installing apps is working in their environment.  Have them download a free app and see if that works.

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