提供Agent-Customer和Bot-Customer聊天的Bot框架 [英] Bot framework that provides Agent-Customer and Bot-Customer chat

问题描述

大家好，我是Microsfot Bot Framework的新手，而我发现Bot框架主要专注于建立Client与Bot之间的对话.但是，根据我的项目要求，我需要构建一个可以使用的Bot 正如我所描述的，两种方式都可以.在GitHub上查找了一些示例之后，但是很难像我的计划那样对其进行自定义.所以我的问题是，当Bot无法执行此操作时，您是否有任何示例或实现客户与代理之间的聊天的方法 提供客户要求的正确答案?

Good day everyone , I'm new at Microsfot Bot Framework and as what I've found that the bot framework mainly focus on building the conversation between Client and the Bot. However, according to my project requirement, I need to build a Bot that can serve both two way as I've described. After I've looked for some samples on GitHub, but It difficult for me to customize it like my plan. So my question is do you have any example or the way to implement the chatting between Customer and Agent when the Bot can't give the right answer that Customer ask?

感谢您关注我的问题.

最诚挚的问候

推荐答案

检查中的问题后 Microsoft/BotBuilder ，以下链接可能对您有用.

After checking Issues in Microsoft/BotBuilder, the below links might be useful to you.

#向客户代表发送消息 #2011

# Send message to Customer Representitive  #2011

https://github.com/Microsoft/BotBuilder/issues/2011

# https://github.com/tompaana/intermediator-bot-sample

# https://github.com/ejadib/handoff-to-human-sample

# https://github.com/jamesemann/botframework-claiming-conversations

# https://github.com/jamesemann/botframework-claiming-conversations

希望他们会有所帮助.

最好的问候，

爱德华

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