Azure CSP +直接支持 [英] Azure CSP + direct support

问题描述

我希望你一切都好.

我们作为您的客户希望通过1小时的SLA获得24/7支持.

We as your customer would like to have 24/7 support with 1 hour SLA.

不幸的是，我们注意到在过渡到CSP之后，我们地区的合作伙伴无法提供我们所需的支持水平.

Unfortunately, after transition to CSP happened, we noticed, that partners in our region do not provide the level of support we need.

我们希望获得Microsoft的直接支持.

We would like to have direct support from Microsoft.

是否可以通过CSP支付Azure服务的费用，并同时获得Microsot的直接支持?

Is it possible to pay for Azure services through CSP and get direct support from Microsot at the same time?

我刚刚购买了标准支持，但是当我尝试创建故障单时，它说我应该去我的搭档...

I have just purchased Standard support, but when I try to create a ticket it says, that I should go to my partner...

亲切的问候，

伊万

推荐答案

你好Falcon007_Dublin，

Hello Falcon007_Dublin,

我们当然理解您的关注.由于不是直接从Microsoft购买CSP订阅，而是通过合作伙伴购买CSP订阅，因此Microsoft没有针对CSP客户的直接支持.您必须通过以下方式获得Microsoft支持 仅限合作伙伴.您可以与您的合伙人一起澄清该问题，并要求他创建支持通知单并提供您的联系方式，以便仅在遇到技术问题时才可以直接与您联系.与定价和定价有关的问题帐单未共享 直接通过Microsoft与客户联系.您将必须与合作伙伴联系以获得更好的帮助.

We certainly understand your concern. Since CSP subscriptions are not purchased from Microsoft directly as it is purchased via partners hence there is no direct support from Microsoft for CSP customers. You have to reach out to Microsoft support through partners only. You can get it clarified with your partner and ask him to create a support ticket and provide your contact details so that you can be contacted directly only in case on technical issues. Issues related to pricing & billing is not shared with the customers directly via Microsoft. You will have to contact the partner for better assistance.

希望有帮助！

此致

Shubham Agarwal

Shubham Agarwal

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