由于“组织的密码重置配置"，自助密码重置存在问题. [英] Problem with self-service password reset due to "organization's password reset configuration"

问题描述

专家您好，请参阅所附的屏幕截图错误.我们是一所小型大学，刚刚购买了Azure Active Directory Premium P1订阅，我正在测试自助密码重置功能.我们想预先填充学生和教职员工 手机号码，这样他们就可以立即使用自助密码重置，而无需先注册.我正在使用我的测试帐户，并转到passwordreset.microsoftonline.com，输入了我的用户ID，它要求验证我的电话号码，这很好. 然后，我收到了一条包含该代码的短信，但是当我尝试提供新密码时，我收到一条错误消息由于您的组织的密码重置配置存在问题，我们目前无法重置您的密码".我们有前提 启用集成回写功能，学生可以从office.com更改密码，例如，他们也可以注册帐户.知道我缺少什么吗?

Hello Experts, Please see screenshot error attached. We are a small college and just purchased the Azure Active Directory Premium P1 subscription and I am testing the self-service password reset feature. We would like to pre-populate students and staff mobile phone number so they can use self-service password reset right away, without first having to register. I am using my test account and went to passwordreset.microsoftonline.com, enterned my user ID, it asked to verify my phone number, which is great. I then received a text message with the code, but when I tried to supply a new password, I received an error "we cannot reset your password at this time because of a problem with your organization's password reset configuration". We have on-premise integration write-back enabled, and students are able to change their password from office.com for example, and they can register their accounts as well. Any idea what am I missing? 

推荐答案

我还用另一个已经注册了自助密码重置的帐户进行了测试，并遇到了相同的错误消息.

I also tested with another account that already registered for self-service password reset, and was met with the same error message.

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