最好的开源帮助通知单系统是什么? [英] What is the best open source help ticket system?

问题描述

我知道osTicket，还有其他更引人注目的帮助通知单系统吗?
我的公司想使用一个，我现在正在研究它们.

I know of osTicket, are there any other more compelling help ticket systems?
My company wants to use one and I am researching them now.

我忘了提一下，我需要将其安装在我们的服务器上...因此SaaS(软件即服务)不起作用.

I forgot to mention, I will need to install it on our servers...so SaaS (software as a service) doesn't work.

推荐答案

有关Wikipedia的很好的信息，网址为

There is good information on Wikipedia at

问题跟踪系统的比较

我个人很喜欢 Trac ，它具有与Subversion集成的功能，因此当您检入文件时，是否会说类似...

Personally, I'm fond of Trac, which has the capability of integrating with subversion, so when you check in a file, if you say something like...

$ svn ci -m "automatically fix any broken dates in the input.  fixes #87"

....然后Trac会自动添加此评论并为您关闭错误#87.

....then Trac will automatically add this comment and close bug #87 for you.

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