Shoretel-拨出电话查询 [英] Shoretel - Outgoing calls query

问题描述

我正在尝试找出哪个表/列存储了有关座席进行的去电数量的信息.我可以使用下面的查询来获得拨入电话的总数，但是我不确定如何获得拨出电话的总数.数据库是MySQL，应用程序是Shoretel.

I am trying to figure out which table/column stores the information about the number of outgoing calls an agent has made. I can get the total number of incoming calls using the query below, but I am not sure about how to get total outgoing calls. The database is MySQL and the application is Shoretel.

任何帮助将不胜感激！

SELECT  sum(a_acd_answered) FROM ecc.agent, ecc.agnto where agent.agent_id = agnto.agent_id and a_date >= ''2014-03-09'' and a_date <= ''2014-03-15'' and agnto.agent_id = 9'

推荐答案

如果您想知道统计数字，请在下面查询:

If you want to know the statistical number, then here is the query:

Select
  (sum(ag.a_nacd_out)+sum(ag.a_internal_nacd_out)+sum(ag.a_external_nacd_out))Outbound
from ecc.agnto ag
join ecc.agent a on a.agent_id=ag.agent_id

where a.agent_id=57
and a_date between '2014-01-01' and '2014-01-10'
group by  a.agent_id;

如果您想了解呼叫详细信息，则最好通过座席分机使用shorewarecdr模式.检查以下查询.

If you want to know the call details info, then it is better to use shorewarecdr schema by agent extension. Check the below query.

SELECT ID,CallerID,StartTime,EndTime,Extension,DialedNumber,CallType 
FROM 
shorewarecdr.`call`
where 
Extension=1331 
and date(StartTime) between '2014-01-01' and '2014-01-01'
and CallType=3;

注意:CallType=3用于出站.

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