如何解决“问题:违反家庭政策要求" [英] How to fix "Issue: Violation of Families Policy Requirements"

问题描述

我尝试在Play商店上发布应用，但遭到拒绝，并且收到了一封标题为问题:违反家庭政策要求"的电子邮件

I've tried to publish an app on Play store but it's rejected and I've received an email titled: "Issue: Violation of Families Policy Requirements"

接着是:包含对儿童具有吸引力的元素的应用必须符合所有家庭政策要求.我们发现您的应用存在以下问题:

And it also followed by: "Apps that contain elements that appeal to children must comply with all Families Policy Requirements. We found the following issue(s) with your app:

资格问题 <> 为了审查您的应用是否符合专为家庭设计"的资格，我们将需要您提供一个测试登录帐户.在提交任何更新的版本以进行另一次审核之前，请向支持团队提供登录凭据(选择需要测试登录"，并在打开"框中输入测试登录帐户和密码的详细信息).

Eligibility Issue <> In order to review your app for "Designed for Families" eligibility, we will need you to provide a test login account. Please provide login credentials to the support team before you submit any updated version for another review (select "Test Login Needed" and include the test login account and password details in the open box field)."

我已按要求发送了测试登录帐户和密码，并且我确定我的应用程序没有违反包含以下内容的家庭政策要求:

I sent the test login account and password as requested, and I'm sure that my app doesn't violate Families Policy Requirements that includes these items:

https://play.google.com/about/families/children-and-families/families-policy/

我已经多次收到同一封电子邮件，而没有关于此问题的更多详细信息.

I've received the same email several time without any further detailed information about this issue.

如何联系Play_store进一步了解我的问题?

How can I contact Play_store to Know more about my Problem?

推荐答案

我们遇到了完全相同的问题(请参阅问题下方的我的评论)，最终使我们发布的内容是更改了Play控制台中的目标年龄组"配置(应用内容->目标受众和内容->目标年龄组)-我们取消选中13-15以下的所有内容.不知道是否检查了这些内容，但是如果选中了，请尝试取消选中它们，然后重新提交该应用程序.

We had the exact same issue (see my comment under the question) and what eventually got us published was changing our "Target age group" configuration in Play Console (App Content -> Target audience and content -> Target age group) - we unchecked everything below 13-15. Not sure if you had those checked, but if you did, try unchecking them then resubmit the app.

我意识到我们基本上必须撒谎，现在可能要冒险(从Play商店中移除?)，但做对了却无济于事，所以我们不得不求助于这种作弊".

I realize that we basically had to lie and are now maybe risking some penalty (getting removed from the Play Store?) but doing everything right got us nowhere, so we had to resort to this "cheating".

不是说您应该做我们所做的，而是说对我们有用的.这样做需要您自担风险.

Not saying you should do what we did, just saying what worked for us. Do it at your own risk.

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