Google电子邮件组未收到特定的电子邮件 [英] Google Email Group not receiving specific email

问题描述

我们当前正在使用可生成出站电子邮件的Web应用程序，但遇到了一些问题。

We are currently using a webapp that generates outbound emails, but are experiencing a few issues.

系统直接向Gmail用户发送电子邮件时（例如[e-mail]）。如果电子邮件是发送到Google Apps网上论坛（例如[e-mail]），则该网上论坛的任何成员都永远不会收到。

When the system sends an email directly to a Gmail user (eg. [e-mail]) it is received fine. If the email is sent to a Google apps group (eg. [e-mail]) it is never received by any of the group members.

[e-mail] 传播给大约6个用户。我已经检查了其中的一些垃圾邮件文件夹，但电子邮件仍然不存在。

The "[e-mail]" propogates to approximately 6 users. I have reviewed the Spam folder for a few of them and the email still isn't there either.

如果Google引擎确实将入站电子邮件归为垃圾邮件， Google小组，它有什么用？

If the Google engine does indeed classify the inbound email as spam for a Google group, what does it do with it?

下面是标头的摘要，表明SPF通过了：

Here's a snippet of the header showing that SPF passes:

Received-SPF: pass (google.com: domain of XXXX designates XXX.XXX.XXX.XXX as permitted sender)   client-ip=XXXXX;
Authentication-Results: mx.google.com;
   spf=pass (google.com: domain of XXXX designates XXX.XXX.XXX.XXX as permitted sender) smtp.mail=XXXXXXX

推荐答案

这可能是由组而不是用户将邮件标记为垃圾邮件的问题。本质上，当您为某个组保留垃圾邮件时，将在该处以及在用户级别对其进行检查。可以在此处找到更多信息。

This could be an issue of the mail being marked as spam by the Group, not the users. Essentially, when you leave spam on for a group, it'll get checked there and also at the user level. More informaiton about this can be found here.

如果这似乎不是根本原因，我将检查电子邮件在管理控制台中进行日志搜索，以了解发生了什么事。

If that doesn't seem to be the root cause, I would check at the Email log search within the Admin console to see what's going on with a bit more detail.

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