JIRA:是关闭还是解决? [英] JIRA: to close or to resolve?

问题描述

您可以在JIRA中重新打开已解决的问题和已解决的问题.实际区别是什么? (除了需要不同的权限才能解决/关闭问题，例如是否涉及质量检查)

You can reopen both a resolved and a closed issue in JIRA. What's the practical difference? (besides requiring different permissions to resolve/close issues e.g. if QA is involved)

我们的团队在解决还是关闭方面存在意见分歧，我想指出一些权威，并说我们应该这样做".

We have some differences of opinion in our team for whether to resolve or close, and I'd like to point towards some authority and say "we should do it this way".

推荐答案

典型的问题工作流程是负责Bug的人员将其解决，而打开Bug的人则是确定解决方案是否可以接受的人.如果是，则将其关闭.如果没有，他们会重新打开该错误以进行进一步的讨论/工作/争论.

Typical issue workflow is the person working on the bug resolves it, and the person who opened the bug is the one who decides if the resolution is acceptable. If it is, they close it. If not, they re-open the bug for further discussion/work/wrangling.

例外情况是当错误是重复项时，经常从事该错误工作的人会意识到它是重复项，然后可以将自己作为重复项关闭.或者，也许他们将其作为副本解决，但开放者同意并关闭它.

The exception to this is when a bug is a duplicate, often the person who is working on the bug realizes that it's a duplicate, and can then close the bug themselves as a duplicate. Or maybe they resolve it as a duplicate, the opener agrees, and closes it.

IIRC，JIRA具有非常灵活(如果很复杂)的工作流程，因此您可以设置自己认为适合团队和将要提交问题的小组的任何流程.

IIRC, JIRA has a pretty flexible (if complicated) workflow, so you can setup any process you feel is appropriate for your team and the groups who will be submitting issues.

编辑:我意识到我实际上并没有解决重新解决已解决的问题.以我的经验，这通常不会发生，因为人们在问题系统中搜索表现出与所看到的行为相同的现有错误.那就是如果您幸运的话，经常会打开漏洞，而无需对现有问题进行任何调查.

I realize I didn't actually address reopening closed issues. In my experience, it often doesn't happen because people search the issue system for existing bugs that exhibit the same behavior as what they are seeing. And that's if you are lucky, quite often bugs get opened without any investigation into existing issues.

话虽如此，质量保证人员或现场人员将在原始所有者将其关闭后的某个时间出现我记得那个错误.该死，他们说它已修复".此时，他们可能会重新打开旧错误，或创建一个新错误并链接到原始错误.我的喜好是存在一个新的错误并进行链接，而不是重新打开.原因是新"问题可能表现出相同的行为，但可能有完全不同的原因.当真正的通用错误日志消息被吐出来时，通常会发生这种情况.

That being said, a QA or field person will go "I remember that bug. Dammit, they said it was fixed" some time after the original owner closed it. At this point, they may reopen the old bug, or create a new one and link to the original. My preference is for there to be a new bug and to link, rather than reopen. The reason is that the "new" issue may exhibit the same behavior, but might have a completely different cause. This is often the case when really generic error log messages get spit out.

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