处理TFS中客户提出的错误 [英] Handling bugs raised by customers in TFS

问题描述

我是使用Scrum开发ASP.Net应用程序的团队的一部分.目前，我们几乎将TFS用于项目管理，源代码控制，测试和错误跟踪的所有方面.

I'm part of a team developing ASP.Net applications using Scrum. We currently use TFS for almost all aspects of our project management, source control, testing, and bug tracking.

但是，在客户提出的错误方面存在差距.内部发现的错误很容易添加到TFS中，从而使我们可以将变更集链接到实际错误.但是，当客户发现错误时，我们会使用面向外部的错误跟踪系统( JIRA 目前)，然后在TFS中手动输入相同的错误.这会导致工作重复，并且往往会丢失一个或两个系统的细节.

However, there's a gap when it comes to customer-raised bugs. Bugs found internally are easy to add to TFS allowing us to link changesets to actual bugs. When bugs are found by customers though, we find ourselves using an externally-facing bug tracking system (JIRA at the moment) and manually entering the same bug in TFS. This results in duplication of effort and often a loss of detail in one or both systems.

我一直无法在JIRA(或其他错误跟踪器)与TFS之间找到任何集成工具，也无法让客户直接创建TFS错误.

I've been unable to find any integration tools between JIRA (or other bug trackers) and TFS, or a way of allowing customers to create TFS bugs directly.

您如何处理?是否有任何产品或插件可以帮助此过程?

How do you handle this? Are there any products or plugins that help this process?

推荐答案

对于与客户相关的错误，您可以决定使用外部跟踪器，也可以将其存储在TFS中.我不了解JIRA，所以我无法确定JIRA的所有功能是否都可以在TFS中使用，但是我已经成功地将TFS用作了多个客户的应用程序生命周期管理工具，包括错误跟踪.

For the customer related bugs, you can decide to use an external tracker or store those in TFS itself. I don't know JIRA in detail, so I cannot determine whether all features of JIRA are available in TFS, but I have used TFS succesfully for multiple customers as a Application Lifecycle Management tool, including the bug tracking.

所有这些当然取决于您对错误跟踪系统的要求.对于面对客户的错误，最重要的是客户可以使用免费的工具以简单的Web形式输入信息，这是最可取的.

All depends of course on the requirements you have on a bug tracking system. For customer facing bugs, the most important is that a customer can enter the information most preferrably in a simple web form in a tool that is free to use.

关于成本，当您使用仅工作项视图时，人们可以将TFS用于自由.对于简单的输入，有几个选项:

As for the cost, when you use Work Item Only View people can use TFS for free. For the simple entry there are several options:

1. 客户通过单击URL来创建错误.此URL 预填充了该错误的某些字段工作项目，例如分配给，区域和/或迭代.
2. 要创建最小的错误表单，可以为错误工作项类型创建网络布局一个>.仅当您自己不需要完整的Web布局时才可行，因为您只能为Web指定1个布局.
3. 您可以决定创建一个简单的表单/共享点列表或任何对您有用的东西，并在后台使用TFS SDK创建新的错误.

1. A customer creates a bug by clicking on a URL. This URL prefills some fields of the bug work item like the assigned to, area and/or iteration.
2. To create a minimal bug form, you can create a web layout for the bug work item type. This is only workable if you don't need the full web layout yourself because you can only specify 1 layout for web.
3. You can decide to create a simple form / sharepoint list or anything that is useful for you and create new bugs with the TFS SDK in the background.

如果您希望使用JIRA，则可以使用 TFS集成平台将工作项与JIRA同步.

If you want to stay with JIRA, then you can use the TFS Integration Platform to synchronize the work items with JIRA.

这篇关于处理TFS中客户提出的错误的文章就介绍到这了，希望我们推荐的答案对大家有所帮助，也希望大家多多支持IT屋！