订单已取消(Google开发者控制台) [英] Order Cancelled (Google Developer Console)

问题描述

在我的Google Developer Console中的订单管理"下，我有很多这样的取消订单:

In my Google Developer Console under "Order Management" I have a lot of cancelled order like that:

订单记录:

2017年1月18日下午5:13付款等待中您收到了新订单.

Jan 18 2017 5:13 PM Payment pending You received a new order.

2017年1月18日下午5:13取消启动取消订单的过程.

Jan 18 2017 5:13 PM Cancelling Process for cancelling the order was initiated.

2017年1月18日下午5:13取消订单已取消.

Jan 18 2017 5:13 PM Cancelled The order was cancelled.

这是我的应用内购买订单的历史记录.

This is the history of my in-app purchase order.

那是正常的吗?也许每次用户单击购买应用程序购买"然后又返回时都会发生这种情况?

Is that Normal? Maybe this happen every time a user click "buy in app-purchase" and than came back?

有人知道什么时候发生?谢谢

Someone know when this happen? Thanks

推荐答案

我刚刚连续获得了六个.所有时间都在十分钟之内，每一个都在收到订单后一分钟之内被取消.而且所有这些显然都是来自同一用户.

I just got six of these in a row. All within a space of ten minutes, and each one was canceled within one minute of the order being received. And all, apparently, from the same user.

Google的新界面删除了一些以前在其旧界面中提供给开发人员的信息.我们不再收到该订单的邮政编码-只是接收订单的国家/地区.而且，如果订单因信用卡被拒或用户取消而失败，则显然不会区分此类事件，而是简单地告诉我们订单已取消".

Google's new interface removes some information that used to be provided to developers in its older interface. We no longer receive a zip code for the order - just the nation from which it originated. And if an order failed because of a rejected credit card or due to cancellation by the user, it apparently does not distinguish between such events, instead telling us simply that "The order was cancelled."

看来，用户最新订单"部分向您显示了来自与正在查看的订单相关联的用户的开发人员自己的产品的所有其他订单.这是有用的信息，因为它可以告诉您该用户如何从购买一种产品升级到购买另一种产品，展示了产品系列之间的协同作用，并表明了交叉推广产品的成功.

It does appear that the User Latest Orders section shows you all other orders for a developer's own products that came from the user associated with the order being viewed. That is useful information as it can tell you how that user progressed from buying one product to buying another one, showing the synergy between product lines, and giving an indication of the success of cross-promoting products.

这六次连续取消不能全部归因于用户恢复购买，因为Google只允许一次针对给定产品执行一次取消.之后，第二次购买将是最终的.但是同一位用户共有6笔购买交易，全部取消.

These six cancellations in a row cannot all be due to the user reverting the purchase, because Google only allows that to be done one time for a given product. After that, the second purchase would be final. But there are six total purchases for this same user, all canceled.

过去，在使用提供更多有关取消信息的旧系统时，类似的重复取消通常是由于用户多次尝试了被拒绝的信用卡，或者尝试了一张以上的信用卡并拥有全部他们拒绝了.我怀疑这是这里正在发生的事情，只是它看起来更加神秘，因为Google不再让我们知道具体是什么原因导致每个订单被取消.

In the past, when using the old system that gave more information about cancellations, repeated cancellations like this were usually due to a user trying a rejected credit card more than one time, or trying more than one credit card and having all of them rejected. I suspect that this is what is happening here, only it appears more mysterious because Google is no longer letting us know about what, specifically, caused each order to be canceled.

顺便说一句，我的六个已取消订单不是应用程序内购买；他们都是同一个付费应用程序.因此，Google在应用内付款方面可能遇到的任何问题都不是我多次取消订单的特殊经历.

BTW, my six canceled orders were not in-app purchases; they were all for the same paid app. So any problems that Google might be having with in-app payments were not the cause of my particular experience of multiple cancellations.

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