Salesforce 知识文章字段 - 来宾用户不可见 [英] Salesforce Knowledge Article Field - Not Visible to Guest User

问题描述

我对 Salesforce 非常陌生，如果我使用的术语不正确，请见谅.

I am very new to Salesforce, so apologies if my use of terms is not correct.

我正在使用 Lightning Knowledge

I am using Lightning Knowledge

我已启用和设置知识库并添加了常见问题解答文章，并向这些文章添加了问答字段.

I have enable and setup Knowledge Base and added FAQ articles and have added Question and Answerr fields to those articles.

我已经设置了字段可见性，因此所有用户都可以看到它们，包括只读"用户(我找不到任何特定于来宾的内容，应该有吗?)

I have setup the field visibilty so they are visible to all user including "Read Only" users (I could not find anything specific for Guests, should there be?)

据我所知，问答字段的字段权限是正确的.

So as far as I can tell the field permissions on the Question and Answer fields is correct.

我创建文章并为问题和答案字段"输入我的值；但是当我去我的公共站点查看常见问题解答时，我只能看到标题和 URL 名称字段的内容.我没有看到我的问题和答案字段.

I create articles and enter my values for my "Question and Answer fields" but when I go to my public site to view the FAQ, I only see the content of the Title and URL Name fields. I do not see my Question and Answer Fields.

如果我通过公共网站登录并查看文章，我会看到问题和答案值.

If I login and view the articles via the public site, I do see the Question and Answer values.

如果有人能指出我试图解决这个问题的正确方向，我会非常感激.我用谷歌搜索过，但似乎找不到任何对我有帮助的访客用户和现场可见性.

I would very much appricaite it if anyone could point me in the right direction for trying to figure this out. I have googled but cannot seem to find anything that talks about guest users and field visibilty that has helped me.

非常感谢德里克

推荐答案

是的，guest 用户仍然是用户.有隐藏的用户帐户(例如，当您创建新案例时充当创建者")和您可能需要编辑的个人资料.它不会显示在普通的个人资料列表中(但例如可以查询 Id，一旦您知道 Id，您就可以自己构建 url).

Yes, guest user is still an user. There's hidden user account (which acts as "created by" when you make new Case for example) and Profile which you might have to edit. It doesn't show up on normal list of profiles (but for example the Id can be queried and once you know Id you could construct the url yourself).

如果您使用的是 Experience Cloud(又名社区)，请转到您网站的构建器，链接将位于底部.

If you're using an Experience Cloud (aka Community) go to your site's Builder and the links will be at the bottom.

如果您使用的是站点 - 它应该在站点的配置中.

If you're using Sites - it should be in Site's config.

这篇关于Salesforce 知识文章字段 - 来宾用户不可见的文章就介绍到这了，希望我们推荐的答案对大家有所帮助，也希望大家多多支持IT屋！