iOS 7 用户无法安装新版本 [英] iOS 7 users unable to install new version

问题描述

我们刚刚在 AppStore 上发布了我们应用程序的新版本 (v1.5)，该版本是使用 Xcode 4.6 构建的，使用基础 SDK 6.1，最低版本支持 iOS 5.0.现在的问题是，iOS 7 用户无法安装最新版本(v1.5)，但他们在 AppStore 上可以看到 1.5 版本，但当他们安装时，他们得到 1.4 版本.

We have just released a new version (v1.5) of our app on AppStore, this version was built using Xcode 4.6 using base SDK 6.1, supporting iOS 5.0 as minimum version. Now the problem is that iOS 7 users are unable to install the latest version (v1.5), however they can see 1.5 version on AppStore but when they install it they get 1.4 version.

注意:我们使用 Xcode 5.0 提交了这个应用程序，因为 Xcode 4.6 只是卡在了中间......

Note: We submitted this app using Xcode 5.0 as Xcode 4.6 just got stuck in the middle...

推荐答案

不幸的是，这个问题是偶发的，它发生在那些使用App Store"移动应用程序安装我们的应用程序的用户身上.App Store 在 App-Store 应用程序中显示最新版本，但当他们安装它时，他们的设备上会显示以前的版本.然后，如果用户启动App Store"，他可以升级到最新版本.此问题不会影响我们现有的客户，但会影响新客户(从设备中删除该应用程序的人也遇到了类似的问题).我们通过电子邮件就这个问题与 Apple 进行了长时间的对话，最后他们承认这是由于他们最终出现了一些问题.

Unfortunately the issue was sporadic, it happens with those users who use "App Store" mobile app to install our application. App Store displays latest version in the App-Store app but when they install it they get a previous version on their devices. Then again if user launches "App Store" he is able to upgrade to the latest versions. This issue doesn't effected our existing customers but the new one (those who have deleted the app from their device also experienced similar issues). We had a long conversation with Apple on this issue over emails, finally they admitted that it was due some problem at their end.

现在我们的应用程序已修复此问题，当前版本不再存在此问题.我希望这篇文章能帮助遇到类似问题的人.

Now it is fixed for our app and we no longer have this issue for current release. I hope this post will help to someone having similar problem.

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