iOS 应用内购买计数未命中 [英] iOS in-app purchase count miss match

问题描述

我们应用程序的

iTunes Connect DAILY 报告显示可以说 每天 52 次购买...但根据我们的服务器日志，同一天处理了 55 次购买交付的物品.

iTunes Connect DAILY reports for our app shows lets say 52 purchases a day... but according to our server logs, there was 55 purchases processed on the same day for which the items were delivered.

这怎么可能?

我们的服务器保留了所有原始购买收据(全部 55 个)，即使现在我们也可以成功地使用 Apple 服务器重新验证所有收据.

Our server is keeping all the original purchase receipts (all 55 of them) and even now we can re-validate all of them with the apple servers successfully.

我们在收据中使用original_purchase_date_pst"来标识我们认为 iTunes 在下载 DAILY 报告时使用的购买日期(我们确实尝试与收据...但没有成功)

We are using "original_purchase_date_pst" in the receipt to identity the date of purchase which we believe what iTunes uses when downloading the DAILY report (We did tried matching with all other "purchase_date" fields in the receipt... but with no success)

每日报告显示没有退款...

The daily report shows NO REFUNDS...

我们确实有所有 55 次购买的transaction_id"，但无法将它们与每日报告进行匹配.

We do have "transaction_id" for all 55 purchases, but there is no way to match them against the DAILY REPORT.

请帮忙，

更新:联系了 Apple 并得到了模板回复(正如预期的那样)...

UPDATE: Contacted Apple and got a template response (as expected)...

Apple 销售和趋势报告按预期工作.我们无法解释我们的报告与任何外部报告系统的报告之间的任何差异.如果您对此信息有其他疑问，请告诉我们.您可以在周一至周五上午 7:00 至下午 5:00(太平洋标准时间)1(877)-206-2092 联系我."

"Apple Sales and Trends reports are working as expected. We can’t account for any discrepancies between our reports and those of any outside reporting systems. Let us know if you have additional questions about this information. You can reach me Monday - Friday, from 7:00 AM - 5:00 PM (PST) at 1(877)-206-2092."

我已经给他们发送了完整的细节......但他们甚至不会看！

I had sent them the full details... but they will not even look at it!

更新:好的，考虑到它是否是 REFUND(或 @Ricky 建议的 REVERSAL)，我们如何检查哪笔交易被退款?我们确实拥有所有 transaction_id，但 Apple 报告没有显示任何内容.

UPDATE: Ok, considering if its a REFUND (or REVERSAL as @Ricky suggested), how do we check which transaction was refunded? we do have all the transaction_id but the Apple report does't show any.

推荐答案

如果您确认没有退款.意外购买(例如:购买 2 次)的撤销怎么样?

If you confirmed that there is no Refund. How about a Reversal of an accidental purchase (eg: purchase 2 times)?

如果您阅读了

https://www.apple.com/itunesnews/docs/AppStoreReportingInstructions.pdf

有一个字段销售/退货:

Can be S or R. R is a refund and not a reversal.

有理由相信 Apple 对退款和撤销的处理方式不同.我相信，当是退款时，您会在每日报告中看到单位下的负值，但如果发生逆转，整个交易可能会被取消，甚至不会出现在报告中.

It is reasonable to believe that Apple treats Refund and Reversal differently. I believe that when it is a refund, you will see a negative value under Units on your daily report, but for a reversal, the entire transaction might be cancelled out and not even appear on the report.

我无法以 100% 的信心确认这一点，我想您可以向 Apple Itunes Connect 支持发送电子邮件，以获取有关阅读销售和趋势以及每日报告的更多信息.

I am unable to confirm on that with 100% confidence, I guess you may drop an email to Apple Itunes Connect Support for more info on reading the Sales and Trends and daily report.

添加了撤销的屏幕截图(Apple 没有提到退款):-

Added a Screen shot for Reversal (Apple does not mention Refund):-

那么 Apple 的 Report 对 Refund 和 Reversal 的处理是否不同?您必须寻求 Apple 支持.

So is the Report By Apple treat Refund and Reversal different? You have to ask Apple support.

添加额外的屏幕截图:-

这篇关于iOS 应用内购买计数未命中的文章就介绍到这了，希望我们推荐的答案对大家有所帮助，也希望大家多多支持IT屋！