如何远程调试客户的问题与网站 [英] How to remotely debug customer issues with a website

问题描述

就最近提出一个新的站点活到面向Internet。该网站是建立在ASP.NET MVC和jQuery为主。我们在IE6 / 7/8，火狐，Safari，Opera和Chrome浏览器测试网站相当严格。我们捕获异常并记录它们。

Just recently put a new site live to be internet facing. The site is built on ASP.NET MVC, and JQuery primarily. We tested the site fairly rigorously in IE6/7/8, Firefox, Safari, Opera, and Chrome. We do capture exceptions and log them.

我们刚刚收到一对夫妇的投诉，用户无法在网站上注册。有没有从.NET层抛出的异常，只是显然是注册按钮不起作用。

We've just received a couple complaints where the user is unable to register on the site. There are no exceptions thrown from the .NET layer, just apparently the "register" button doesn't work.

什么是调试像这样的问题的最佳做法是什么？是否有远程登录客户端事件的好方法？我们是在我们需要联系该用户，并使用的WebEx或副驾驶员或类似的，看看发生了什么意义呢？

What is the best practices to debug an issue like this? Is there a good way to remotely log client side events? Are we at the point where we need to contact this user and use webex or copilot or similar to see what is happening?

编辑/更新：在这个领域大的东西 - 你现在可以远程通过利用利用Webkit开发工具Weinre - 它真棒。也正因为这个类型的问题，掠影是一个很大的帮助，以及。

Edit/Update: Big stuff in this realm - you can now remotely utilize webkit developer tools by leveraging Weinre - its awesome. Also for this type of issue, Glimpse is a big help as well.

推荐答案

如果您在服务器上看到没有错误那么问题就是客户端。如果用户不能涉及任何更多的信息，然后该按钮不能正常工作，那么你很可能会浪费你的时间试图通过电子邮件来解决这个问题。我将启动远程会话与他们（使用你选择的工具），所以你可以看到他们的浏览器，实际上能够调试这个问题的人。

If you see no errors on the server then the issue is client-side. If the user is unable to relate any more information then that the button is not working then you will most likely be wasting your time trying to troubleshoot this problem over email. I would initiate a remote session with them (using your tool of choice) so you can see their browser and actually be able to debug the issue in person.

什么你可能会发现是，浏览器已禁用JavaScript或类似这种事情。

What you will probably find is that the browser has javascript disabled or something of that nature.

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