如何知道用户何时读取重要的电子邮件通知？ [英] How Can I Know when a User Reads an Important Email Notice?

问题描述

我们公司经常通过电子邮件发出重要通知，许多其他公司确实如此。我们的管理团队已经转向我们，看看是否有任何方式知道用户何时读取这些重要信息。我意识到通过电子邮件强制读取收据是不可靠的，所以我们正在尝试探索我们可以使用的其他选项。

有一个建议是添加一个验证电子邮件底部的链接，该链接将通过电子邮件地址，并接受将进行一些魔术记录的页面。

另一个建议是从电子邮件中删除重要的主题，并将其放入网页（可能在SharePoint中）并跟踪访问该页面的用户。

我不认为用户应该不必要的负担，所以我希望SO社区有一些更好的建议。

解决方案

从用户那里获得某种确认或交互的最佳方法是什么？ >垃圾邮件发送者通常会在电子邮件中放置一个1x1像素的图像，以跟踪谁实际打开电子邮件。

我的意思是有一个< img />标记与可能具有查询字符串或唯一的文件名或某事的URL。当邮件客户端进行GET尝试时，记录该消息，或者src属性中的脚本在进行某些日志记录/处理完成后会呈现实际的1x1图像。

如果您在信任的环境中发送电子邮件到公司系统，您知道使用的邮件客户端是什么，这应该可以正常工作。如果您向公众发送电子邮件，这将非常不可靠。

Our company frequently issues important notices via e-mail as do many other companies do I'm sure. Our management team has turned to us to see if there is any way of knowing when a user reads this important information. I realize forcing a read receipt via e-mail is not reliable at all, so we are trying to explore other options available to us.

One suggestion has been to add a verify link at the bottom of the e-mail that will pass the e-mail address and subject to a page that will do some magic logging.

Another suggestion has been to remove the important subject matter from the e-mail and put it into a web page (maybe in SharePoint) and track users that have visited the page.

I do not think the user should be unnecessarily burdened so I am hoping the SO community has some better suggestions. What is the best way to get some sort of acknowledgement or interaction from the user that could suggest they actually read the important information?

解决方案

Spammers will often put an 1x1 pixel image in their emails to track who has actually opened the email.

What I mean is that there's an <img /> tag with a URL that could have a querystring or unique filename or something. When the GET attempt is made by the mail client, that's logged, or the script that's in the 'src' attribute renders an actual 1x1 image after some logging/processing is done.

If you are sending out emails to a corporate system in a trusted environment where you know what the mail client being used is, this should work well. If you are sending out emails to the public, this will be very unreliable.

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