通过Java在BMC Remedy中创建票证 [英] Create ticket in BMC Remedy via Java

问题描述

我需要一个Java类来提交BMC Remedy的帮助台产品的门票。

I need a Java class to submit tickets to BMC Remedy's Helpdesk product.

想知道是否有人已经这样做并愿意分享代码或经验。

Wondering if anyone has done this already and is willing to share either code, or experience.

推荐答案

Geoff，

看看下面。这将在v7的HPD：Help Desk表单中创建一个裸骨票。希望这会有所帮助。


-Jason

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Geoff,
Have a look below. This will create a bare bones ticket in the HPD:Help Desk form of v7. Hope this helps.

-Jason

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/* This creates an entry in the form HPD:Help Desk, returns the Entry ID (not Incident Number) to the command line */

import com.bmc.arsys.api.*;

public class CreateEntry {

public static void main(String[] args) {

//Initialize a new ARServerUser object, this is the main object we are using for all actions

// for e.g. user=Demo, password=pwd, server=remedy, port=7100

ARServerUser context = new ARServerUser("Demo", "pwd", "", "","remedy",7100);

//A new entry we want to submit into remedy

Entry newEntry = new Entry();

//put the field values in there. (Integer fieldID, Value of field)

newEntry.put(7, new Value(0));          // Status<br>
newEntry.put(8, new Value("This record is created via Java API"));  // Short Description<br>
newEntry.put(1000000163, new Value(4000));  // Impact - (High) 1000/2000/3000/4000 (Low)<br>
newEntry.put(1000000162, new Value(4000));  // Urgency - (High) 1000/2000/3000/4000 (Low)<br>
newEntry.put(1000000000, new Value("xyz")); // Description<br>
newEntry.put(1000000151, new Value("xyz")); // Details<br>
newEntry.put(1000000099, new Value(0));     // Service Type - 0/1/2/3<br>
newEntry.put(240001002, new Value("xyz"));  // Product Name<br>
newEntry.put(200000003, new Value("xyz"));  // Product Cat Tier 1<br>
newEntry.put(240001002, new Value("xyz"));  // Product Cat Tier 2<br>
newEntry.put(200000005, new Value("xyz"));  // Product Cat Tier 3<br>
newEntry.put(1000000063, new Value("xyz")); // Operational Cat Tier 1<br>
newEntry.put(1000000064, new Value("xyz")); // Operational Cat Tier 2<br>
newEntry.put(1000000217, new Value("xyz")); // Assigned Group<br>
newEntry.put(1000000054, new Value("xyz")); // Corporate ID<br>
newEntry.put(2, new Value("Demo"));<br>

try{

//And here we create the entry itself, printing out the EntryID we get back

String EntryId = context.createEntry("HPD:Help Desk", newEntry);

System.out.println("Request ID = "+EntryId);

}

catch(ARException arException){

arException.printStackTrace();

}

}

}

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